We are using SP Page Builder Pro version 3.8.8 and Joomla version 3.10.10.
Starting two days ago, when we attempt to edit an existing page nothing loads. On the frontend editor the wheel just spins and nothing happens. On the backend edit nothing loads.
The preview for the page works just fine.
For anyone experiencing the inability to edit SP Pagebuilder pages from the frontend or backend, the following solution helped me. My problem appeared to be a conflict between SP Pagebuilder and Cloudfare's RocketLoader service. Review instructions for correcting the problem below. Good luck. This was a quite annoying problem to solve. 24 hours I wont every get back. Cheers.
SOLUTION:
Cloudflare service
In that case exclude engine.js file from cloudeflare. You need to disable Rocket Loader in the /administrator/* directory by using a Page Rule.
[ Just deselecting the Rocketloader feature will do the trick ]
I interestingly have the identical problem. I am waiting for response like yourself. I will post here when I get an answer. Good luck. Perhaps, you can do the same in the event they help you first. Cheers.
Hello there,
Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.
Best regards
I have added the credentials to the Hidden Content box
I have added the credentials to the Hidden Content box
Hello Matrix Thompsoin,
Thanks for sharing that your issue is resolved. Yes, disabling mod_security or Rocketloader resolve the issues maximum times.
Hi Arthur,
Please disable the mod_security or Rocketloader from your hosting and let us know about it.
-Regards
Yes, disabling Rocketloader in Cloudflare did the trick.
Thanks
Hello Arthur,
We are glad that your issue is solved.
-Regards
