I'm running the latest version on SP Pagebuilder 4 Pro, but when I try to open an article previously created using version 3 all I get is the spinning logo.
If I go to the main SP Pagebuilder on the menu it says 'lets get started' so I assume it's not recognising that version 3 was previoulsy installed.
What do I need to do please..
I discovered this is normal because SPPB4 doesn't support backend editing..
Anyone there?
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.
-Thanks
I can give you access to the dev site, but I've rolled back to Ver.3 now which works fine..
Give me dev site access to check the issue. Thanks
The details are in my last post..
Username and password do not match or you do not have an account yet.
Sorry, not sure what happened but can you try again please..
https://www.joomshaper.com/blog/sp-page-builder-4-0
Do you have website backup which was Page Builder 3 installed?
Yes, of course.
If you visit the Akeeba backup page, you can download prevoius backups from there or do an instant backup as the site is again running Pagebuilder 3 again.
Which one? And i don't have permission to download the backup.
Sorry, didn't realise you needed to be superuser, please try again..
Which one? And Every file is JPA format. Can you give me zip after unzip JPA file. Cause, My macbook doesn't support JPA extractor.
You need to upload it to a web enviroment, then use the extraction wizard to unpack/install it.
You need to create a localhost on your mac to run it https://discussions.apple.com/docs/DOC-3083 or if you have a dev site you can upload the backup and wizzard and it will overwrite it.
How do I restore my backups?
You can restore your backups on any server, even a different one than the one you took your backup on. Follow our video tutorial. You will need to download Akeeba Kickstart Core (free of charge) to extract the backup archives, just like the tutorial tells you to do.
https://www.akeeba.com/videos/1212-akeeba-backup/1618-abtc04-restore-site-new-server.html
Kickstarter: https://www.akeeba.com/latest-kickstart-core.zip
There is also an extraction wizard for Mac OS here: https://www.akeeba.com/download/akeeba-extract-wizard/akeeba-extract-wizard-3-5.html
Is it possible to share an zip file?
I'm not sure how to do that to be honest, but I did notice there are online converters, but if you have localhost running on your computer all you need to do is follow the instructions above..
Do you use windows or MAC os?
