Updated to latest 4 version, now i can't manage it anymore... - Forum | JoomShaper
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Updated to latest 4 version, now i can't manage it anymore...

Asked by Supernova23 4 years ago Last activity 4 years ago

Installed the latest SP page builder version, i cannot access anymore, every link get me to my account page

7 replies

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Paul Frankowski Senior Staff
4 years ago · edited

Hi Luca,

You have two options:

  1. You can learn how to use new SPPB 4.0.x - also by reading its documenation >> https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-4/first-look
  2. Or you can recover website from backup, if you don't have it, ask hosting support for it.

SPPB 3.8 will be supported for next 2 years, so you have a lots of time. Do not fight with problems, recover site or if you didn't edit any page, you can still reinstall with SPPB Pro 3.8.8 package.

Supernova23 Asked this
4 years ago

No, every link (Get started, create a new page, settings, ....) redirect me to the frontend and to my user account, so i can't do anything

Paul Frankowski Senior Staff
4 years ago

so do what I wrote above.

Supernova23 Asked this
4 years ago

So your answer is: install the new version, but if you encounter a problem unistall and use the old one? Good support, it sounds like: we don't care

Do not be surprised if people download your extension illegally

Paul Frankowski Senior Staff
4 years ago

It means that that version still needs updates, it's possible that on 5% cases something may goes wrong.

They always does, starting with Windows, Games, Graphic software .... probably even you have "illegal" music/video on your laptop.

Supernova23 Asked this
4 years ago

You should investigate the 5% of cases going wrong, they're customers too.

You don't even asked me what Joomla version, php version or sort of: how can you improve your extension if you don't investigate the issues?

I will back to the 3.8.8 version, you know...i pay peanuts

Paul Frankowski Senior Staff
4 years ago · edited

I offered you a solution that will save you time / nerves, if you absolutely want to play with the new version do it on a test subdomain, not production one. Install clean Joomla + SPPB 4.0.x but maybe wait for 4.0.4 / 4.0.5 version at least. Honest advice from somebody who knows better this time.

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