Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Please see attached video showing the issue: https://drive.google.com/file/d/1ywxOgeqUEHy1SDx5WpOt_Jf4E4WBkNr6/view?usp=sharing

And login details.

Lastly, it seems like SP PAge BUilder 4 is very slow at saving or making changes. IT does not seems has resposive as SP PAGe Builder 3?

Please see correct longs below:

I really need a fix for this...

Username and password do not match or you do not have an account yet.

Please try again. The details have been updated

I just edited the test page and it works fine.

Toufiq, you can see in my video the issue I am having.

Try editing the pages I have build: Pricing How it work

Edit thoese pages and you will see the issue.

I have download a backup of your website and installed on my localhost. Do you have backup of your Home page JSON file? Oh another thing is I have checked pricing page and no problem found on this page. Thanks

Also, I have shared your backup to our developer team. Thanks

Hi Toufiq,

It appears the issue is only happening on the home page.

I also cannot upload the Json file in SP Page Builder 4, which is see is a problem others have spoken about on this forum.

I have uploaded the Json file here.

I have now updated the website.

Go to the site and edit the home page and you'll see it will delete everything...

Please don't change anything. Give me time to check the issue. Thanks

Will do

Give me FTP access.

Hi Toufig,

You're better off getting driect Cpanel access. I have given details below

https://prnt.sc/q4xXWMOe9o1h

Toufiq I just tried it again.

This works fine. The login is correct

Now it works. Allow me time please. Thanks

Download this package & check it first on your localhost.

How to install akeeba backup on your localhost.

https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view

Toufiq I'm not sure what you're asking me here.

But if it is a backup of the site you want I have included a link to it here.

see hidden content.

P.S I posted this over a week ago now, I need a solution today

Please check the backup what i have shared with you and let me know. Or Can you join with me remote desktop using anydesk?

I can join you on anydesk.

If easier you can email me at [email protected]

Please join my computer using this anydesk id.

Are you there?

coming now

Toufiq is this on your server?

Also how do I chat with you on Anydesk?

Watch the video.

I don't have that option. I can see your screen but there is no chatbox at the top.

Please come to live chat. I am on live chat.

Import issue solved on this build.