Icon Group: Problems With Saving And Pasting The Addon - Question | JoomShaper

Icon Group: Problems With Saving And Pasting The Addon

Kevin Salbrechter

Kevin Salbrechter

SP Page Builder 1 year ago

Problems saving addons!

Hello, I created an icon group for our social media. I saved it so that it always looks the same and can be inserted quickly. But as soon as I insert this and save it, the page can no longer be accessed.!

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16 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #84595

Hello Kevin Salbrechter

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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Kevin Salbrechter
Kevin Salbrechter
Accepted Answer
1 year ago #84817

Hello

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #84822

I cannot login. When I click on login, it downloads an index file. Please check the login from incognito mode.

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Kevin Salbrechter
Kevin Salbrechter
Accepted Answer
1 year ago #84824

hello.... I have no problems with an incognito window.

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Kevin Salbrechter
Kevin Salbrechter
Accepted Answer
1 year ago #85654

When will I get an answer?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #85690

Apology for the delay. I have taken a page Icons Group Test. It works without any issue. Please check the page.

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Kevin Salbrechter
Kevin Salbrechter
Accepted Answer
1 year ago #85692

I don't know what they did but it didn't change anything!

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #85713

It looks like the issue is on any specific page. Please share the page link.

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Kevin Salbrechter
Kevin Salbrechter
Accepted Answer
1 year ago #86169

This is also a big problem. The selection window cannot be adjusted. You can hardly see anything! This needs to be fixed quickly! You can't work like that!

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #86271

Yes, this is a big issue. I have reported it to the developers. Thank you for your feedback on this. Hopefully, it will be resolved soon.

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Kevin Salbrechter
Kevin Salbrechter
Accepted Answer
1 year ago #90096

1

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #90318

Thanks for the follow-up. It has been in the latest version. Please update SP Page Builder and check.

https://prnt.sc/jYbK1-KTc7Xt

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Kevin Salbrechter
Kevin Salbrechter
Accepted Answer
1 year ago #90510

It's still the same as before! The menu is truncated

https://prnt.sc/r-Ve2b9BA0dh

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #90516

Please wait for the next release. It will come tomorrow at most.

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Kevin Salbrechter
Kevin Salbrechter
Accepted Answer
1 year ago #90518

I have one more problem. I saved a page and then wanted to look at it. the entire content of the page is gone!

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #90520

You can try uninstalling and installing SP Page Builder again. It might fix the issue.

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