Awaiting an answer SP Page Builder

MP4 Videofiles do not appear in the SP Media Manager

Asked by Michael 4 years ago Last activity 4 years ago

Hello,
strange behavior. MP4 Files which are definately in folders are not seen in the SP Media Manager. Needless to say, can not be used.
-Michael-

6 replies

Ofi Khan Staff

4 years ago

Hello Michael

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Michael Asked this

4 years ago

Hello,
uploads do not work too.
-Michael-

Michael Asked this

4 years ago

Hi,
now I tried some different MP4 Files. Some of them work, others not. Maybe you could tell me wich MP4 Format will work with your Templates?
-Michael-

Michael Asked this

4 years ago

Hi,
maybe there is another problem. Altought I have raised the allowed file sizes to 100MB (Joomla and website), there might be a 50MB border? Is that possible?
-Michael-

Ofi Khan Staff

4 years ago

You can change the allowance of 100 MB to 50MB. No problem with it. All mp4 files work fine. Maybe, you have been trying some corrupted files. Since some mp4 files work, this means the issue is on the other files. Also, your given credentials do not match and so I could not log in to the site for checking. Please check and share again.

Michael Asked this

4 years ago

Hello,
I don't want to change to 50 MB. The login informations should work now, sorry.
Interesting fact is, that I don't see mp4 files inside the SP Media manager. For example in images/video there is a video (Drohnenaufnahme_102.mp4) which you can not see in the media manager under folders. Only files that are uploaded inside the media manager work.