Hi All!
I don't know why but sometimes it's impossible to work in the bulider becouse it totally freezes. Like a very big program on an very old PC. Right now I have to wait 5-10 minutes for any action (adding an addon, pushing save button, editing any text). Sometimes it's happening (like now) and sometimes not (like yesterday for an example).
Could you please help me?
Thanking in advance!
Alex
Hi again!
It's still not working, right now.. I really need to finish this website asap, could you please help?
Best reagrds,
Alex
I've recorded a video special for you. You can see the problem: https://screen-recorder-bucket.s3.ap-south-1.amazonaws.com/ScreenRecorder_2022-10-15_5cce1568-835f-4b21-acd4-61ad4ad60b35.mp4
Hi there,
Thanks for contacting us. Sorry for the inconvenience. I need to share your issue to our developer team. Please allow me time.
-Thanks
Please downgrade your PHP version version 8.1 to 8.0. Cause, I can't manage akeeba backup.
Hi Toufiq,
Done. Please wait 5-10 minutes until the changes take effect.
Also I have made a back up copy.
But, can't make an backup of akeeba. Can you check your end?
What exactly should I do? I see PHP version is already 8.0.
Tell me what I need to ask my hosting provider - I will do it.
Make an akeeba backup and send me the zip file via google drive.
https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view
I've reinstalled Akeeba and it's working fine now.
I've also made a backup as you asked: https://mbieng.com/site-mbieng.com-20221020-204902eest-7Zyy3Zc0cs4uW1pR.zip
I have informed our developer team. Please give me time. Thanks
The problem is I have no time. I've been waiting for a week already.
Developer team is checking your issue.
As I understand you just don't care about your clients problems. Especcialy when they need an urgen help.
As I found out the problem appears after adding image carusel (maybe there are some other reasons/components also, not sure) .
Btw, Modal popup works perfectly in the builder, but it's not working on website - a button just doesn't respond, the window doesn't pop up. Can you check this issue also?
Already I have informed our developer team about your freeze issue. Please allow me one more day. I will inform you of the progress of your issue.
How is your "one" day going?
This issue is so difficult and that's why we are taking too much time. Please allow more time.
I have installed a fixed version. Please check & let me know.
Hi Toufiq,
Looks like it really works! Thank you very much!
You are most welcome. Will you please spend some to write a review about our product and support quality?
Are you sure you need it? You won't be happy.
