Saving or closing pages backend doesn't work (and Frontend neither) - Forum | JoomShaper
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Saving or closing pages backend doesn't work (and Frontend neither)

Asked by Ton 4 years ago Last activity 4 years ago

Hello,

on my clients testsite suddenly saving the SPPageBuilder pages doesn't work.
When I change a text and try to save the page the save-icon keeps spinning.
Also when I try to close the page it doesn't work, nothing happens.

Yesterday everything was working fine.
Only changes I made today is updating the PHP-version to PHP 8.0 but I allready changed this back to PHP 7.4.
I also added a Lets Encrypt SSL-certificate but I haven't enabled this in the Joomla backend.

Also I added the Page Builder licence-key today. Maybe that's the problem?

Update:
Because of the endless spinning I closed the page.
When I try to open it again all data was gone... :-(
I'm really sad now, lost all the changes I made yesterday.
The back-up is from the day before so hopefully I can restore some things.
But really I don't want to work a whole day again and risk to loose everything again.
So I will wait for this problem to be solved, aarrrrghh (I know, I'm stupid, but also sad)

What to do?
Thanks!

Greetings, Ton

2 replies

Ton Asked this

Hello,

I've been testing on the server but without any changes.
Now I moved to another server where I extracted a back-up of the site.
Here it's working fine so I think the host of the first server has changed some things.
I'll let know if we find out!

Rashida Rahman Staff

Hi,

Thanks for letting us know about it.

Most of the cases it causes by mod_security rule of the server.

Best Regards

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