Update has problem - Forum | JoomShaper
Staff replied SP Page Builder

Update has problem

Asked by Marcos Godoy Perez 4 years ago Last activity 3 years ago

I updated version 4.0.5 to version 4.0.6. And the existing content is gone, not available for editing. I need urgent help.

23 replies

Marcos Godoy Perez Asked this

My support request is already 3 days old. And I got no help.

Toufiq Senior Staff

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Marcos Godoy Perez Asked this

Hi
Login details in Hidden content

Thanks

Toufiq Senior Staff

Do you have backup of your site before update 4.0.6? You mean after udpate this problem occurred started?

Marcos Godoy Perez Asked this

Exactly. It was in the update that the problem occurred. I have the backup yes.

Robert

I had the same on different websites when updating....

Before migrating i really looked closely if there were any errors given in the update screen...
After fixing all the issues i made another backup (just to be safe)...

When I had this same issue i reinstalled the backup in a test environment and exported all the pages seperatly...

Then updated a fresh new website with the latest pagebuilder and then imported all the old pages into the new websites...

Not the way i wanted it to work but hey, it worked for me so maybe you can use this while we are waiting for all the bugs to be gone :)

Marcos Godoy Perez Asked this

Hi,
We have backup before but we cannot restore because we are a news portal updated every 15 minutes.
The update was Friday, we already have dozens of new content.
I can pass you the database before the update to try to extract ONLY the pagebuilder table.

Marcos Godoy Perez Asked this

please, send me table name needed.
I can export here from backup and send for you

Robert

I am sorry, i am just a user as well... i hope for you the support team can help you out... Don't you have a more recent database? Also did you tried to check in the databases in the backend?

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