Hello Nick Cumber

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Hi Nick,

do not't worry, very easy to fix it:

1. Download file

webfonts_UNZIP_first.zip

2. Unzip file! Must be just "webfonts.json"
3. Use FTP tool and upload inside your default template folder:

templates\YOUR-TEMPLATE-NAME\webfonts\

4. That's all, and do not click Font Update after.

Hi Paul,

Thank you for your response... Seems to still be a problem though - I am attempting to use the Folium template [but also same issue with Finion.]

First of all, there is no "webfonts" folder within the Helix Ultimate template folder, only "fonts"...

I have uploaded the webfonts.json file to that the "fonts" folder and received various error messages:

Warning: Attempt to read property "fontFamily" on null in /home/sites/1b/6/61e0f09781/public_html/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1196

Warning: Attempt to read property "fontFamily" on null in /home/sites/1b/6/61e0f09781/public_html/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1198

Warning: Attempt to read property "fontSubset" on null in /home/sites/1b/6/61e0f09781/public_html/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1200

Warning: Attempt to read property "fontFamily" on null in /home/sites/1b/6/61e0f09781/public_html/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1211

Also, If I create a specific "webfonts" folder in the template folder for Folium I get the same result.

What am I missing?

Sorry for the delay...

it must be inside "\webfonts\ folder , not "fonts". !!! if you have that file inside fonts delete.

Please share access to admin area as SUper User, I guess there is small mistake somewhere.

First of all, there is no "webfonts" folder within the Helix Ultimate template folder, only "fonts"...

there is or should be - just check folder structure of helixultimate_template_v2.0.11.zip package!

But you have different template Folium or Finion, not raw HU. That folder was inside quickstart. If you do not have it somehow on your www, create it.