Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

Don't forget to share your page URL.

-Thanks

Homepage: https://www.polymersynthese.com Admin: astemplate Pwd: astemplate

Thanks

I just checked your home page image addon & created a new page for image issue check. But, no problem found.

Just make it with your new page. Choose image. Scroll down to the end and shit happens. But u must scrol down completly.

https://drive.google.com/file/d/1YF5kVT7O9u_gXPMAb3shCs5REeCNKVco/view

Browser-Problem ? i use edge

U sure? Scroll down to the last img, then it's happen.

There must be something in config wrong. Your movie shows Under components "Page Builder Pro". In my menu i see "Page Builder" I had the normal version first. Then i bought a licenz. I installed the package. But still the same same. After every change on a site a save it and then i use the back to admin button. If i will start Page Builder again there no pages. After deleting browser cache, it works again.

U must scroll down in the media mangager. Then the problem ist happen.

Got it now. I will share your issue with our developer team. Hold on for the next update.

Thanks.

And the problem with Pro and without Pro version ?

Please give me administrator access again.

Login denied! Your account has either been blocked or you have not activated it yet.

Is active now. astemplate astemplate

Please check now. Before check, Please clean cache. Thanks

Still the same. Page Builder PRo for User astemplate Pahe Builder for unser j4admin

Watch the video.

https://drive.google.com/file/d/1TtHCMKPuPcwtqFD7J8umSGwWT8Eh4F1G/view

It works. Fine. Thank you. I thought you meant the problem with the wrong product label. But I don't think it affects the functionality.

You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

https://www.trustpilot.com/review/www.joomshaper.com