Error deleting images in SPPB media - Forum | JoomShaper
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Error deleting images in SPPB media

Asked by Mike Lawson 9 months ago Last activity 9 months ago

I'm trying to delete images in my Media Manager (within a page addon) and it's giving me this error : https://prnt.sc/UwfpzsIE3mzo

Im using version 6. Any ideas how to fix?

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Atick Eashrak Shuvo Staff
9 months ago

Sorry for the inconvenience you're experiencing with SP Page Builder.

To help resolve this, could you please grant me temporary administrative access to your site? This will allow me to investigate the issue directly.

Before providing credentials, I strongly advise creating a full site backup to ensure your data is secure.

Looking forward to your response.

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Atick Eashrak Shuvo Staff
9 months ago

Hello Mike Lawson,

Sorry for the inconvenience you're experiencing.

Please be aware that the SP Page Builder Media Manager can only remove media items that were originally uploaded through it. If the files were added using another media tool, such as the Joomla core Media Manager, SP Page Builder’s Media Manager won't have the necessary permissions to delete them, and the attempt will fail.

To remove those files, you'll need to do so directly through the Joomla Media Manager or via file access (FTP/File Manager), depending on how they were uploaded.

Best regards

Mike Lawson Asked this
9 months ago

Hello

The files in question were recently uploaded within the SPPB media manager...so not sure where to go from here.

Mike Lawson Asked this
9 months ago

Ill keep an eye on the issue and follow up if it persists. Thanks

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