hello,
I tried to upgrade to latest version from 3.8.9
It worked fine in Stage environment.
When oprn a page or create new
Getting Err 500.
I use Jspeed so I disabled it but it didn't help.
Please advise.
thank you
Udi
Staff replied
SP Page Builder
sp pagebuilder 4.0.6 - coonot open page for editind
15 replies
Toufiq Senior Staff
Hi there,
Thanks for contacting us. Sorry for the inconvenience. Did you install page builder 4 & did you downgrade page builder 4 to 3? If yes, Please read the blog post or roll back your previous backup which was page builder 3.
https://www.joomshaper.com/blog/sp-page-builder-4-0
-Thanks
udi Asked this
Hi Toufiq,
I read carefully and did exactly your instructions.
You can see 3 month ago, I opened a tickedt regardig it
and you found it a JSpeed issue. so I fixed it.
As it seems mature enough - 4.0.5 - I tested it in STage and it worked fine.
So I have istalled it in PROD >> error 500.
I had to downgrade to 3.8.9 due to active pages.
What should I do now?
Udi
Toufiq Senior Staff
If you read properly then you shouldn't downgrade. Before downgrade you should share your issue with us. Thanks
udi Asked this
Toufiq,
You're probably right.
You helped me with the stage environment.
Since it worked fine, I installed it in Prod.
But my homepage is SPPB page, I couldn't sty down.
So I downgraded.
Any thing we can do now?
Udi
Toufiq Senior Staff
That you did and can you do the same thing on your staging site? I will check & get back to you soon. Thanks
udi Asked this
thank you, Toufiq.
Toufiq Senior Staff
Your are most welcome
udi Asked this
Hi Toufiq,
Have you found the reason?
have a nice weekend
Udi
Toufiq Senior Staff
can you do the same thing on your staging site? I will check & get back to you soon. Thanks
https://drive.google.com/file/d/1ms8hPQfM3xfF4XUO0W4pUZAhzGUqxBwD/view
- Create a subdomain from your cPanel
- Export your existing site Database from PHPMyAdmin
- Create a new Database
- Import the existing Database to the new Database
- Update configuration.php file
- Go to the administrator of the staging site
udi Asked this
Hi Toufiq,
I really appreciate your assistance (you know it :) )
I just use j! and its services to support our clients.
I don't have the efforts to put in order to fulfill your request.
The pages I developed with SPPB run ok with 3.8.9 and I don't intend to develop more.
If there is no other way to make ver 4 working, it's ok with me.
I will appreciate if you could switch the current license to SP-LMS for the remaing period.
Please advise.
Udi
Toufiq Senior Staff
I will appreciate if you could switch the current license to SP-LMS for the remaing period.
Not clear
udi Asked this
Hi Toufiq,
I'll try to clarify my last note:
- Developing websites is not my occupation,
- I build and maintain my business website.
- I have no resourced to accomplish your request to create a new environment.
- Currently, I have only few pages, developed with SPPB.
- I would appreciate if you switch my SPPB lisence with SP-LMS for the remain time
- It will keep me your customer.
Does it make sense?
thank you
Udi
Toufiq Senior Staff
I would appreciate if you switch my SPPB lisence with SP-LMS for the remain time.
Not clear
udi Asked this
Toufiq,
What part is not clear?
Switching products?
If I don't need the pages we developed in the past,
is it possible to start fro scratch in PROD
and it worls correctly?
If I export some page, I'll be able to import its back after clean installation?
thank you
have a nice weekend.
Udi
Toufiq Senior Staff
If I export some page, I'll be able to import its back after clean installation?
yes, It's possible. But, you have to re-insert the images.
Log in to reply.