Hi there,

Thanks for contacting us. Sorry for the inconvenience. I have checked the export settings and it works fine.

-Thanks

Please Check out this screen record https://www.awesomescreenshot.com/video/13035837?key=8417ca7177da3339dc8bc2bf2b7c6e1d

https://prnt.sc/8wkJl2MW79N0

https://prnt.sc/YncQkaP87B0O

https://prnt.sc/_trpUM08C7Nv

Please check this site as that is where we are trying to export from as seen in the video https://www.awesomescreenshot.com/video/13035837?key=8417ca7177da3339dc8bc2bf2b7c6e1d

https://prnt.sc/7sxHaeRZfPP8

https://www.awesomescreenshot.com/video/13502481?key=2213b49e236ff999a0ffe17af8aa9d50

Please provide me your cpanel access. I think your server issue. Cause, It works fine another server and localhost. Thanks

Here is the FTP access to our cPanel as requested. Thank you

I am waiting for your cpanel access. Thanks

Please make us a recording to show us exactly what was fixed inside of our cPanel so that we have more context when we face this issue again. You will find our cPanel information here. public_html/tbg

The site folder you for the site is

The login is invalid.

It is valid, the "p" is part of the password

Why did you change the administrator access?

I did not change the administrator access, please let me know what kind of error you are getting.

Check the screenshot.