Staff replied Templates

Whatsapp

Asked by Manuel 3 years ago Last activity 1 year ago

Hi, in the template Basic configuration where are the social medias I have a problem with whatsapp. Looks like that the Link is wrong. When I click on the symbol comes Whatsapp but with the message site not found.
https://prnt.sc/UuT90icixecF
https://prnt.sc/RWO9jCMF5WI8

Regards Manuel

2 replies

Ofi Khan Staff

Hello Manuel

In the WhatsApp username option, use your phone number with country code. Then it will work.

Best regards

Bob Coyne

I've tried adding my number including the country code but it just comes up with a 404 error when clicking. What am I missing?

Ofi Khan Staff

Hello Bob Coyne,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

Please post a new question regarding your issue. We will check and help you.

Best regards

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