Helix Ultimate And Whatsapp - Question | JoomShaper

Helix Ultimate And Whatsapp

RP

Roberto Parisotto

Template 1 month ago

I have an issue with Helix Ultimate (latest version) on Joomla 4.4.3 (latest of Joomla 4); when I go to insert in the Template Options -> Basic -> Social Icons -> Whatsapp Username (number with international prefix) it works with Chrome, but not with Firefox which opens Whatsapp but does not dial the number entered. Have you already noticed this issue?

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3 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 month ago #152362

Hi

Thanks for contacting us and sorry for this issue. It seems ok in my end. Please see the screencast video below:

https://we.tl/t-ADk3IyIdCI

Could you please try valid Username/ Number? And please make sure you have updated your browser.

-Regards.

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RP
Roberto Parisotto
Accepted Answer
1 month ago #152461

Hi, I had tried clearing my browser cache multiple times to no avail. Today I tried again and it works. Browser cache often plays nasty tricks.

Thanks for the reply. Issue resolved

Regards Roberto

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 month ago #152513

Glad to know that. You can now close this post by accepting the answer.

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