The Most Recent Request was Denied Because It had An Invalid Security Token. Please Refresh The Page And Try Again. - Question | JoomShaper
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The Most Recent Request was Denied Because It had An Invalid Security Token. Please Refresh The Page And Try Again.

OS

OS

SP Page Builder 2 years ago

The below error is displayed when attemtping to save changes on the SPBBv3 backend.

**The most recent request was denied because it had an invalid security token. Please refresh the page and try again.**

When attempting to save changes on the frontend it shows the changes were saved, but they are not.

Would you know what could cause these errors and a way to correct them?

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6 Answers
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OS
OS
Accepted Answer
2 years ago #98100

I know this is frustrating for you, but you must understand that we simply cannot pass out admin level credentials or hand over a duplicate of our site and database. I understand you want to assist, and your method is to directly log in. Unfortunately, that’s not an option, so at this point we are now trying an alternative solution.

Thanks again for your assistance.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #97657

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

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OS
OS
Accepted Answer
2 years ago #97737

Would there be an alternative? Providing such details is a violation of our company policy.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #97808

Is it possible to share an Akeeba backup if you don't share your credential?

https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view

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OS
OS
Accepted Answer
2 years ago #97909

Is there a common set of files or permissions I could check? Providing an Akeeba backup would supply the information that is considered sensative or private and would again violate our policy.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #98031

Without checking your issue how can give you the solution?

Alternative process.

Create an staging site then give me the administrator access.

https://drive.google.com/file/d/1ms8hPQfM3xfF4XUO0W4pUZAhzGUqxBwD/view

  1. Create a subdomain from your cPanel
  2. Export your existing site Database from PHPMyAdmin
  3. Create a new Database
  4. Import the existing Database to the new Database
  5. Update configuration.php file
  6. Go to the administrator of the staging site

-Thanks

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