Staff replied SP Page Builder

Installing SP PB Pro - Missing Table

Asked by SPD 3 years ago Last activity 3 years ago

Hi,
SP Page Builder Pro 3.8.9
I will be moving my site to a new domain so installed SP PB Pro onto the new domain but ran into a problem in that it keeps asking me to update the database.
https://drive.google.com/file/d/1TeZYAGj127udCWHaN6vti1qhU6gClSTa/view?usp=sharing

I can confirm those tables are not in that database, though some tables are
https://drive.google.com/file/d/1eO6g1PXkjKqFkBlLYHxCZ674h10aUZY0/view?usp=sharing

I did activate SP Page Build prior to doing this
Thanks

15 replies

SPD Asked this

Hi,
Just following up on this, was hoping to start doing some work on it by the weekend.
Cheers

SPD Asked this
3 years ago · edited

Thanks for response

Spoke too soon, the install process goes through ok, its the Update Database that keep failing. The domain is basically a clone of my current one but I will more closely review the setting again.

I do see that this happened before https://www.joomshaper.com/forum/question/2109 and a patch was provided but I assume it outdated and there is no details one what cuase the issue

Mehtaz Afsana Borsha Staff

Is this ok now?

SPD Asked this

No, sorry , still getting errors. I have very bad memory so had forgotten the error occurred after the install process, when trying to add a page. I am still getting the same error messages I linked in original post
Cheers

Mehtaz Afsana Borsha Staff

Did you reinstall your page builder?

SPD Asked this

Sorry thought that ws implied when I said install process went ok. Yes I have tried unsinatlling and reinstalling a few times and I still get the same problem with missing table when I am prompoted to Update Database

I guess first question might be, after I freshly install, should I be getting the Update Database prompt in the first place. Shouldn't it have been updated during installation or is that normal?

Mehtaz Afsana Borsha Staff

Yes it is normal.

SPD Asked this

Right, so then the Update Database process is failing with those errors. Is there anything I can do to get that sorted or help you to figure out what might be going wrong? At this point I can't use SP Page Builder Pro

Cheers

SPD Asked this

Just following up on this, still having missing tables error when installing
Cheers

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