Installing SP PB Pro - Missing Table - Question | JoomShaper
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Installing SP PB Pro - Missing Table

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SPD

SP Page Builder 2 years ago

Hi, SP Page Builder Pro 3.8.9 I will be moving my site to a new domain so installed SP PB Pro onto the new domain but ran into a problem in that it keeps asking me to update the database. https://drive.google.com/file/d/1TeZYAGj127udCWHaN6vti1qhU6gClSTa/view?usp=sharing

I can confirm those tables are not in that database, though some tables are https://drive.google.com/file/d/1eO6g1PXkjKqFkBlLYHxCZ674h10aUZY0/view?usp=sharing

I did activate SP Page Build prior to doing this Thanks

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15 Answers
S
SPD
Accepted Answer
2 years ago #98118

Hi, Just following up on this, was hoping to start doing some work on it by the weekend. Cheers

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #98267

Hi

Thanks for contacting us. Keep a backup and reinstall page builder. And also check all the technical requirements.

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/basic-information-requirements

-Regards.

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S
SPD
Accepted Answer
2 years ago #98349

Thanks for response

Spoke too soon, the install process goes through ok, its the Update Database that keep failing. The domain is basically a clone of my current one but I will more closely review the setting again.

I do see that this happened before https://www.joomshaper.com/forum/question/2109 and a patch was provided but I assume it outdated and there is no details one what cuase the issue

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #98372

Is this ok now?

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S
SPD
Accepted Answer
2 years ago #98403

No, sorry , still getting errors. I have very bad memory so had forgotten the error occurred after the install process, when trying to add a page. I am still getting the same error messages I linked in original post Cheers

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #98513

Did you reinstall your page builder?

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S
SPD
Accepted Answer
2 years ago #98763

Sorry thought that ws implied when I said install process went ok. Yes I have tried unsinatlling and reinstalling a few times and I still get the same problem with missing table when I am prompoted to Update Database

I guess first question might be, after I freshly install, should I be getting the Update Database prompt in the first place. Shouldn't it have been updated during installation or is that normal?

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #98832

Yes it is normal.

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S
SPD
Accepted Answer
2 years ago #98842

Right, so then the Update Database process is failing with those errors. Is there anything I can do to get that sorted or help you to figure out what might be going wrong? At this point I can't use SP Page Builder Pro

Cheers

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S
SPD
Accepted Answer
2 years ago #99445

Just following up on this, still having missing tables error when installing Cheers

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #99458

Did you check your PHP? Is this ok?

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S
SPD
Accepted Answer
2 years ago #99464

Version 8.0, should it be 8.1? Are there any specific settings I should check?

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #99571

Keep a backup and reinstall page builder.

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S
SPD
Accepted Answer
2 years ago #99577

"Yes I have tried unsinatlling and reinstalling a few times and I still get the same problem with missing table when I am prompoted to Update Database"

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #99706

Is this possible to update your page builder ignoring that messages?

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