Hi there,

Thanks for contacting us. Sorry for the inconvenience. Please share an screencast video about the full scenario.

-Thanks

I'm not able to do that. Can you login to my website with the details i provided and see for yourself?

If i don't understand your issue then what should i check? That's why need your assistance. Thanks

I have described my issue, I will describe it again.

When creating or editing a Joomla article on the front end the buttons below the JCE editor don't work, e.g. the dropfiles and dropimages buttons.

However they do work when using the default Joomla template. Nuron bug.

Please check and you will see.

Got it. I need to forward your issue to our developer team. Thanks

Please check now. Thanks

Thanks!

Can you please advise what the issue is or was? I am using this trmplate on another site and I have the same issue.

@Johnny
Joomshaper released a update for Nuron 1.0.0.
But you need to download the Template by hand.
This is because the update xml is missing and the joomla updater will throw an error because of this.

-> https://www.joomshaper.com/blog/seven-helix-ultimate-templates-boosted-with-latest-php

We will update it soon. Thanks

Thanks for the explanation @Jens !

@Toufiq how can I fix this issue myself on another site using the same template?

Please check now. Thanks

Please check what?

Sorry, My mistake. I thought nuron template live update xml file url was problem that was solved. Thanks

I'm confused @Tofiq

Is the fix in the new template which is available to download now?

Not yet. This issue comes from Helix.

If I am using this template on another site how can I fix the same issue?

Just share your site FTP access. I will share you screencast video. Thanks

I can't do that now. Couyld you share the screencast video or instructions so that I can try it myself?

Hi, Here is the instruction of your solution.

Go to the file location.

plugins/system/helixultimate/overrides/layouts/joomla/editors

https://prnt.sc/DGAZ5HsvevtR

-Thanks

Thanks!

You are most welcome. Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

https://www.trustpilot.com/review/www.joomshaper.com