Error in Template

I am really very upset from your support
I cant wait all that time without any reply
I even contact the chat colleg to inform them that I need a quick reply
and finally after one week I get the reply!!!
for sure I will not waiting you all that time
I changed the plan and used another thing

but even that I saved the problem in a sub domain and send the details in the hidden content but seems that there is another question with same subject

if you still want to help me I will write it in the hidden content becasuwe this problem is repeated more than one

I see that you answer many questions
are you just ignoring me ??
I am a licence member
why you dont give me the supprort???