Hi - for some reason the drop down menu on Off-Canvas does not work. www.touris.co.nz
Please refer to the image https://prnt.sc/CRbp6FNx3H7- Under "Payment Details" there are two sub menus "Touris Payment Accounts" and "Pay Now" which are not being displayed in mobile off-canvas.
Check this https://prnt.sc/czk0l9ehkDW_ where it is being displayed in desktop.
Please let me know what is the solution for this. Thanks
Hi - I need a quick response on this as my customer is extremely upset about this. Please help me fix this
Hi there!
Thanks for your query and sorry for the delayed response.
I could not reach to your site unfortunately: https://prnt.sc/T7vR5GAjJHUJ
However, from your screenshot I can assume you have set the parent menu item as menu header. If so, kindly change the parent menu item type to URL and put hash(#) in the url field.
Hope this will solve the issue for you.
Best Regards
Hi Rashida,
It was always set as URL and not as a menu header.
Hi,
Sorry to hear that. I can now reach your site, but there is no more the Payment details page or the dropdown: https://prnt.sc/ikQbfS6Qet2C
Can I have the problematic site to check?
Best Regards
I had to change it back as customer was unhappy at the delay. Changing it now. Please look at it and resolve quickly
Oh okay. Can I have your admin access here?
Sure. Here it is
Hi,
Thanks for the access.
Your issue seems solved now. Please clear your browser cache and check again.
Best Regards
Thank you. Can you tell me what the solution was so that we can solve for ourself similar problems?
Hi,
Sure, but sorry for the delay.
That was a separator/header type menu item as far as I can remember. I have checnged it to URL and put a hash(#) in the URL field.
Best Regards
