Hi - I need a quick response on this as my customer is extremely upset about this. Please help me fix this

Hi there!

Thanks for your query and sorry for the delayed response.

I could not reach to your site unfortunately: https://prnt.sc/T7vR5GAjJHUJ

However, from your screenshot I can assume you have set the parent menu item as menu header. If so, kindly change the parent menu item type to URL and put hash(#) in the url field.

Hope this will solve the issue for you.

Best Regards

Hi Rashida,

It was always set as URL and not as a menu header.

Hi,

Sorry to hear that. I can now reach your site, but there is no more the Payment details page or the dropdown: https://prnt.sc/ikQbfS6Qet2C

Can I have the problematic site to check?

Best Regards

I had to change it back as customer was unhappy at the delay. Changing it now. Please look at it and resolve quickly

Oh okay. Can I have your admin access here?

Sure. Here it is

Hi,

Thanks for the access.

Your issue seems solved now. Please clear your browser cache and check again.

Best Regards

Thank you. Can you tell me what the solution was so that we can solve for ourself similar problems?