Issue With Offcanvas Menu – Submenus do Not Close After Expanding (Shaper Travelia / Joomla 4) - Question | JoomShaper
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Issue With Offcanvas Menu – Submenus do Not Close After Expanding (Shaper Travelia / Joomla 4)

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Nabora

Template 6 months ago

Hello,

I recently migrated my website from Joomla 3 to Joomla 4, and I am using the Shaper Travelia template. Since the migration, I’ve encountered an issue with the offcanvas menu on mobile devices.

When a submenu is opened, it expands correctly, but it does not close when tapping again or selecting another item. This results in multiple submenus staying open at the same time, which affects the user experience.

Could you please advise on how to resolve this issue or workaround available for Joomla 4?

Thank you very much in advance for your help!

Best regards, Michel

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5 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 6 months ago #189411

Apologies for the delayed response, as it was the weekend. I have resolved the issue with your off-canvas menu. Please take a moment to review it and let me know if you need any further assistance.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 6 months ago #189371

Thank you for reaching out, and I sincerely apologize for the inconvenience caused following your Joomla 3 to Joomla 4 migration.

We’ve taken a closer look into the issue with the offcanvas menu behavior on mobile devices using the Shaper Travelia template. The submenu expansion not collapsing as expected can indeed impact the user experience.

A fix has been applied to address this behavior—could you please check the site now and let us know if the issue has been resolved on your end?

If the problem persists, we’ll be happy to investigate further and provide a more tailored solution.

Thank you again for your patience and understanding.

Best regards

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N
Nabora
Accepted Answer
6 months ago #189383

Thank you so much for your responsiveness, it's working perfectly!

Have a great weekend!

Michel

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N
Nabora
Accepted Answer
6 months ago #189391

I just noticed something I hadn't seen before…

Since your recent intervention, the submenus are displayed with + and − buttons, but only in the FR language. In the other languages (DE + EN), they still appear with chevrons.

Could you please harmonize this and use the + and − buttons across all three languages?

The chevrons in front of the menus are also missing (I was able to correct the blue background to gray but not the pictograms).

Thanks in advance for your help!


P.S: The transition from Joomla 3 to Joomla 4 has proven to be quite complex and has led to a number of issues.

For your information, the menu addon embedded within a Joomla module has also stopped working since the update. I’ve implemented a temporary workaround by manually inserting the menu links into a text block, in order to avoid requesting further support at this stage. I hope this will be something that gets fixed in a future SP Page Builder update!

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Nabora
Accepted Answer
6 months ago #189430

Everything is perfect, thank you very much!

Have a nice day,

Michel

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