Helix - The Installation Process Failed - Question | JoomShaper
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Helix - The Installation Process Failed

J

johnny

Template 2 years ago

Today I donloaded the Helix Ultimate template J4 quickstart.

When I go through the setup and enter my database details and proceed I see the following error.

The installation process failed.

When I try again I see an error about a security token doesn't match.

When I refresh the page I see;

Congratulations! Your Joomla site is ready.

This allows me to proceed using the site as normal. The quickstart is also using Joomla 4.2.0

There is something seriously wrong with the quickstart packages as I have reported this on at least four other occasions.

What is this issue, and when will it be fixed?

You can replicate the process if you try, as I have done many times.

I'm using PHP Version 8.0.23

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5 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #105171

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Is it possible to prove me your hosting server login ino check the issue?

-Thanks

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J
johnny
Accepted Answer
2 years ago #105187

@Toufiq

Thanks for the reply.

My hosting is a local xampp environment so I am unable to provide access. Details below

PHP version: 8.0.23 Apache/2.4.54 10.4.25-MariaDB

This has happened with almost every quickstart package I have tried.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #105293

Is it possible to upload your site to live server?

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J
johnny
Accepted Answer
2 years ago #105363

There is no issue at all with the live site. So, I can't see how this will help?

The issue is the the quickstart package.

You should be able to replicate this if you try the quickstart yourself and replicate my environment as I have described.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #106349

I use the MAMP application to run Joomla and no issue was found on my end.

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