Staff replied SP Page Builder

Unable to Close SPPB Page

Asked by johnny 3 years ago Last activity 3 years ago

Joomla 4.2.8
SPPB 3.8.9
PHP 8
Helix Ultimate Template

I have opened a SPPB oage for editing, however whenever I click 'Exit' nothing happens. When I check the browser coneole I can see the following error;

engine.js?4049a7f8a0753d253931e43d3f0d73f4:33 Uncaught TypeError: Cannot set properties of undefined (setting 'value')
    at e.submitform (core.min.js?3b2c7481f479d57ca6a59403341a2e378a288779:1:3416)
    at onClick (engine.js?4049a7f8a0753d253931e43d3f0d73f4:58:144301)
    at Object.o (engine.js?4049a7f8a0753d253931e43d3f0d73f4:33:3885)
    at i (engine.js?4049a7f8a0753d253931e43d3f0d73f4:33:3968)
    at a (engine.js?4049a7f8a0753d253931e43d3f0d73f4:33:4023)
    at l (engine.js?4049a7f8a0753d253931e43d3f0d73f4:33:4187)
    at ae (engine.js?4049a7f8a0753d253931e43d3f0d73f4:33:14057)
    at ie (engine.js?4049a7f8a0753d253931e43d3f0d73f4:33:13879)
    at le (engine.js?4049a7f8a0753d253931e43d3f0d73f4:33:14223)
    at fe (engine.js?4049a7f8a0753d253931e43d3f0d73f4:33:15429)

This error only happens on one page, my contact page. This page contains very little information.

My site is localhost.

Can someone advise?

12 replies

johnny Asked this

3 years ago

I've noticed this only happens when I use the rsform shortcode e.g. {rsform 1} in order to display a form in a SPPB page.

https://www.rsjoomla.com/support/documentation/rsform-pro/plugins-and-modules/content-plugin-plgcontent-display-the-form-in-an-article.html

It does work if I create a module and insert the shortcode.

johnny Asked this

3 years ago

Any update?

Toufiq Senior Staff

3 years ago

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.

-Thanks

Bayard

3 years ago · edited

I also have the same issue. It's only on certain pages when editing via the front end. When I try to click close, it doesn't.

I did see the page that is giving me trouble has a constant contact widget embeded. Also we use RS Form short codes a lot which must be the issue.

I'm using sp page builder 3.8.9.

Any talks about creating a fix for this for version 3.8.9?

Toufiq Senior Staff

3 years ago

@Bayard Can you give me administrator access to check the issue?

Toufiq Senior Staff

3 years ago

The shortcode feature is not compatible with the Page Builder.

https://prnt.sc/f4t4fPi1QutN

johnny Asked this

3 years ago

@Toufiq Yes, I think we already knew that.

Is there any way of resolving the issue with not being able to exit the page. This was my original issue.

There are other times when I have used a shortcode (e.g. {loadmoduleid} ), it does not work, however it does not cause this issue of not being able to exit the SPPB page.

@Bayard I'm not sure if you're aware but I can see your site admin details. Probably best to start your own post to avoid this.

Bayard

3 years ago

@johnny thanks for the heads up.

Toufiq Senior Staff

3 years ago

@johnny Please create a new page without shortcode and check again. Let me know the update. Thanks

johnny Asked this

3 years ago

@Toufiq

If I remove the rsform shortcode everything works as expected.

If I add the rsform shortcode, I am unable to save and exit the page. As per my original issue.