mod_security

Please calm down. it was a cpanel help page. cpanel is cpanel. if your hosting provider has not provisioned this standard cpanel feature, then open a ticket with them. Or go to the cpanel documentation page, which is not as helpful. https://docs.cpanel.net

Log in to cPanel.

Open the ModSecurity tool:

If you are using the Jupiter theme, on the Tools page, in the Security section, click ModSecurity:

cPanel - Security - ModSecurity icon

If you are using the Paper Lantern theme, in the SECURITY section of the cPanel home page, click ModSecurity:

cPanel - Security - ModSecurity icon

To disable ModSecurity, do one of the following:

To disable ModSecurity for all of your domains, under Configure All Domains, click Disable.
Alternatively, to disable ModSecurity for a specific domain, under Configure Individual Domains, locate the domain, and then click Off.

To re-enable ModSecurity, do one of the following:

I DID!!! THEY SAID THERE IS NO MOS_SECURITY!!! WHAT PART OF THAT ARE YOU NOT UNDERSTANDING???

EVERYTHING WORKS ON JOOMLA 3 BUT NOT ON JOOMLA 4!!!

CLEARLY YOU HAVEN'T CODED THE NEW VERSION CORRECTLY!!!

WHEN IS THIS GOING TO GET RESOLOVED???

I initially contacted you people via your chat because the Add Section feature was not working. The person there told me that I need to disable the mod_security but couldn't tell me how to do that. They told me to open a ticket with you. That's what I did.

The "Add Section" feture is not working on any Joomla 4 site. I said that to you last week. Is this going to be fixed or not?

Nothing gets saved when edited on the front-end! Is this going to get fixed?

Isn't that YOUR frame work?

Why is your component breaking down on Joomla 4 but not Joomla 3?

I have no idea what to tell GoDaddy!

Will you provide the customer service that I paid for???

Alternatively, this can also be done through the .htaccess file. You need to write the following code in your htaccess file.
but you need to make sure your host approves your opt-out for your own site.

<IfModule mod_security.c>
SecFilterEngine désactivé
SecFilterScanPOST désactivé
</IfModule>

That just popped up. That wasn't there THREE WEEKS AGO when this conversation started. That's your component. Why does it work on Joomla 3 but not Joomla 4????

Maybe I'm asking a stupid question... Why doesn't this problem exist with my host?

I mean that the problem may be elsewhere.

I don't know who you are or what you have to do with the development of this product...yes, that's a dumb questions.

I'm a customer like you, I've been working with joomla since version 1.5, a forum is there to ask for help BUT YOU ARE JUST YELLING! That's not how you get help! If I look at the discussion thread you are looking to disable mod secuity... For my part, I work with pagebuilder and joomla 4 latest version and I don't encounter your problem so I can say that the problem must be elsewhere, but if you think my comment is silly, look it up yourself!

PS ; A server error indicates that you are not permitted to access it or that your hosting company is blocking some type of request. Why does it happen? In order to prevent malicious requests from appearing on your website, every page request is inspected against a variety of rules.

jean luc trevilly WEBPORTAGE, so in other words, you're not from the tech support team on here. I tried chatting with them about the issue, but they said the only way to get tech support is to go to the forum. I'm writing in the LARGEST fonts because this has been going on for three weeks. It was only AFTER I gave these people access to my website that the new errors popped up. So if you're not going to help resolove the issues, kindley piss off!

Ah, it's time for me to take the door! My keyboard is starting to smoke and my eyes need a break after reading all these answers. I really enjoyed this discussion, but I guess that's my cue to leave and let others speak.... if anyone still wants to help

WHERE IS THE HELP???

THIS ISSUE IS NOW FOUR WEEKS OLD AND OLNY GOT WORSE!!!

You've been on here for A MONTH!!! and still no resolution!

It's backed up but I'm having trouble downloading a copy. See if you can get it going when you log in.

no you can't you have access to the website. Thats where the problem is located.

I have no idea what that means!!! If you want ASAP responses, I'm in -5UTC

CAN WE FINALLY FINISH THIS?????????!!!!!!!!!!!!!!!!

If you're a real programer, you can login with the credentials you asked for and look at the files. There's not that many of them and you should know why I'm getting the error: "[Joomlashack Extension Support] Joomlashack Framework not found" and why the blocks aren't loading! Let's get this resoloved!

THAT DOESN'T MEAN THAT YOU DIDN'T CAUSE MORE DAMAGE AFTER YOU LOGEDIN WITH THE CREDENTIALS YOU ASKED ME FOR. WHEN IS THIS GETTING FIXED?????

NO, I'M NOT A TROLL. I JUST WANT TO RESOLOVE THIS ISSUE THAT'S BEEN GOING ON FOR MORE THAN A MONTH. THE "SECETIONS LIBRARY" DOESN'T WORK ON JOOMLA 4, ONLY JOOMLA 3. WHY DOES YOUR STAFF REFUSE TO PROVIDE BASIC TECH SUPPORT. YOU ASKED FOR ACCESS TO THE SITE, I GAVE IT TO YOU! THEN THE JOOMLASHACK FRAMEWORK ISSUE CAME UP. NO ONE TOUCHED MY WEBISTE EXCEPT THIS TEAM. SO WHERE IS THE TECH SUPPORT???

If you aren't a troll, you are totally and completely incompetent. And your belligerence deserves no response whatsoever. You should be in another line of work.

@blue_Shift THANK YOU FOR PROVING MY POINT. YOU REFUSE TO TALK ABOUT THE PROBLEM WITH YOUR PROGRAM, INSTEAD YOU JUST WANT TO ARGUE...THAT MAKES YOU THE TROLL!!!

I'm just a user. Leave these good people alone. Get wordpress. more your speed.

IF YOU'RE NOT TECH SUPPORT, WHY ARE YOU CHIMMING IN??? THIS IS EXACTLY WHAT I'M TALKING ABOUT!!!!

It seems that the problems come more from the host than from joomshaper:
Your problem does not exist on other hosting, WHY?
In addition, the support asks you for an akeeba backup and asks you to send it to test on another hosting and find the problem, making an akeeba backup only takes a few minutes (seconds?)
Godaddy suffered several joomla attacks some time ago, they have since reinforced their protection, maybe this has a link? Finally it also seems that you are using other extensions, it is always complicated to mix extensions from different programmers... The best thing is to create a mirror site in a subdomain and check first before updating ( simple basic precaution but good you knew it I presume...)

We have all encountered difficulties but very often the BUG is in front of the screen

@jean luc trevilly WEBPORTAGE, thank you for your responce. I already have three Joomla 3 websites up and running with no issues. I just put up two new websites on Joomla 4, same host and same account, but the "SECETIONS LIBRARY" doesn't work and when editing a page on the front-end, the save button doesn't work. So everything works on Joomla 3 but issues arrise on Joomla 4. This looks to me like the Joomla 4 version was not coded or tested properly. Also, the Akeeba back-up takes a while and then the while is hard to download.

No, my first question was in your website chat notifying you that the SECETIONS LIBRARY wasn't working as well as the save button on the front-end. The person on your end of the chat said that I need to disable mod_security. When I asked how to do that, they told me to ask that question in the support forum, so I did. I got nowhere with that so I restated the issue. You asked for LogIn info, I provided that and the problem is still there. IT'S BEEN MORE THAN A MONTH. WHERE IS THE CUSTOMER SERVICE AND TECH SUPPPORT? ALL YOU'RE DOING IS AVOIDING THE ISSUE.

Can't you login to my website with the credentials you asked for?

https://deadplatesolutions.com/administrator
wrong site

Any updates???

THAT'S NOT MY WEBSITE!!! NOW WHEN I GO THE BLOCKS SECTION, I GET THIS MESSAGE REPEATING OVER AND OVER AGAIN!!! "FAILED TO FETCH TEMPLATE LIST"

THIS ISSUE IS GROWING WORSE AND WORSE. WHY ARE YOU NOT FIXING IT???

I don't know. Do you want to send me a link?

just did

yes

I'm there

What's going on??????

I'M THERE!!!! NOW WHAT????

what patience...

WHERE DID YOU GO ASSHOLE?????????????????

WHY DOES IT WORK ON JOOMLA 3 BUT NOT ON JOOMLA 4????????

WHY DOESN'T THE HOSTING SERVER BLOCK THE LAYOUTS????????

SO WHERE IS THE TECH SUPPORT??????

That makes no sense whatsoever!!!!!

If you have a fully functioning compenent than both will work on the same server!!!

when are you going to fix this issue????

It works for all of us, just not for you. Do the forensics: who's the problem here?

@blue_Shift Show me a real live Joomla 4 website where it's working!

So you can deface them or write disparagements all over the internet because that's what trolls do? I have 20 or more sites all running in Joomla 4, all of them Helix and PageBuilder, all but one converted from Joomla 3. I told you how to deal with mod security - if you were really serious about your websites, you would have done it and been finished with your alleged project in ten minutes. But you aren't a serious developer. You're a bully and a troll, contributing nothing of value to this product or forum whatsoever.

Can we unsubscribe from this thread? This is getting ridiculous!
The joomshaper team is trying to solve your problem, you persist in believing that the problem comes from joomshaper and you do not communicate any AKKEBA backup! I don't see how support can fix your problem without cooperation... When you can't fix a bug you don't criticize how others are trying to help you

@blue_Shift, I don't know what is so difficult for you to understand the fact that there is NO mod_security on my GoDaddy Shared Hosting account. And since I have Joomla 3 running successfully that's clearly not the issue. If you want to show me you fully functional Joomla 4 Component, I'm more than happy to look at it.

@jean luc trevilly WEBPORTAGE, no they're not helping. Telling me to clear my cache is not tech support. Do you have a fully functioning Joomla 4 component to prove that it works???

GODADDY has deactivated mod-security on shared hosting, this certainly following the various hacker attacks since 2022, here is their communication of February 16, 2023 :

In early December 2022, we started receiving a small number of customer complaints about their websites being intermittently redirected. Upon receiving these complaints, we investigated and found that the intermittent redirects were happening on seemingly random websites hosted on our cPanel shared hosting servers and were not easily reproducible by GoDaddy, even on the same website.

As our investigation continued, we discovered that an unauthorized third party had gained access to servers in our cPanel shared hosting environment and installed malware causing the intermittent redirection of customer websites. Once we confirmed the intrusion, we remediated the situation and implemented security measures in an effort to prevent future infections.

We are working with multiple law enforcement agencies around the world, in addition to forensics experts, to further investigate the issue. We have evidence, and law enforcement has confirmed, that this incident was carried out by a sophisticated and organized group targeting hosting services like GoDaddy. According to information we have received, their apparent goal is to infect websites and servers with malware for phishing campaigns, malware distribution and other malicious activities.

As we continue to monitor their behavior and block attempts from this criminal organization, we are actively collecting evidence and information regarding their tactics and techniques to help law enforcement. We shared this information in our 10-K that was filed earlier today.

We apologize for any inconvenience this may have caused to any of our customers or visitors to their websites. We are using lessons from this incident to enhance the security of our systems and further protect our customers and their data.

@jean luc trevilly WEBPORTAGE

The point remains: we are not dealing with an individual capable of working in Joomla or in this business altogether. By now a professional would have built a working localhost or gotten an elcheapo account somewhere else just to see if changing the host matters. This would take no more than a couple hours. But he has wasted days in here whining and shouting obscenities - it is obvious he has no interest in successfully concluding this project (or he lacks the competence to do so), otherwise he would have done it. He is a bully and a troll, and the obscenity alone should have gotten him banned, his account closed, his privileges revoked, and this thread removed.

@jean luc trevilly WEBPORTAGE, THANK YOU!!!!!!!!!!!!!!

LIKE I'VE BEEN TELLING THESE JACKASSES, THERE IS NO MOD_SECURITY TO DISABLE!!!!!

@ blue_Shift, LAST MONTH YOU GAVE ME SHIT ABOUT NOT DISABLING MOD_SECURITY AFTER I TOLD YOU THAT THERE WAS NONE ON MY HOSTING ACCOUNT, BUT NOOOOOOOOOOOOOOOOOOOOOOOO! YOU HAVE TO ARGUE ABOUT THINGS YOU KNOW NOTHING ABOUT! LOOKS LIKE YOU'RE THE TROLL!

I'M JUST A PAYING CUSTOMER LOOKING FOR SOME BASIC CUSTOMER AND TECHNICAL SUPPORT!

You are incapable of doing this work and you want Joomshaper to do it for you. What a petulant, puerile crybaby. Try wordpress.

When I use my hard earned money to buy something, I expect it to work as advertised. If you live otherwise, that's your right. You don't see me telling you how to live your life (proof that I'm no troll).

Now, if you're not going to assist in getting this component to function properly, kindly fuck off!

You can't buy intelligence and no one else here has a problem. just you. And your foot stomping, handwaving, shrieking, piteous tantrum only betrays your complete and utter incompetence. I am at least able to run dozens of websites and can solve such basic, internet 101 problems. Instead you are grifting for someone to hold your widdle widdle hand, or to just do it for you. Not gonna happen. I'm surprised they just haven't given you your money back and told you where to go. You should hire a developer instead, but a developer would cost you more than what you paid here, wouldn't it? And they wouldn't tolerate you for five minutes; these guys shouldn't either.

Me? I'm staying here because I make profitable, every day use of their product.

...AND NOT ONE OF THOSE SITE IS ON JOOMLA 4, SO YOU HAVE NOTHING TO CONTRIBUTE TO THE CONVERSATION.

CLEARLY YOU HAVE ZERO UNDERSTANDING HOW TECH SUPPORT WORKS, SO KINDLY FUCK OFF AND LET THE ADULTS TALK.

For information I just switched to joomla 4.3.1 on my last site, no worries to report
I use Helix, page builder, splms, spportfolio...
But I'm an asshole because at home there is no problem!
Apparently you are better at insults than working with Joomla

@ jean luc trevilly WEBPORTAGE, you call me a "troll" but you're the one on MY Forum Question harrassing me. That make you the troll. Man up for once in your life and show me "Sections Libraries" works on your Joomla 4 website. Otherwise, fuck off!!!

1. NO!!!!!! NO ONE HAS BEEN HELPING, WHICH IS WHY THIS IS NOW GOING ON FOR THREE MONTHS.

2. FUCK THAT OTHER GUY. HE MEANS NOTHING TO ME!

3. I DON'T KNOW WHERE THAT LINK IS SUPPOSE TO GO

4. WHY DO THE BLOCKS APPEAR WITHOUT THE LICENSE KEY BUT THEN DISAPPEAR WHEN IT IS ADDED?

YES AND YES!!!!!

1. THE VIDEO DOESN'T RESOLVE THE PROBLEM THAT YOU REFUSE TO ADDRESS FOR THREE MONTHS!!!!!

2. GODADDY SAID THAT THEIR SERVER IS FUNCTIONING PROPERLY AND THE WEBSITE IS UP AND RUNNING. THAT'S AN INTERNAL WEBSITE ISSUE. THAT'S WHY I'M HERE!!!!!!!!!!!!

3. WHY DO YOU REFUSE TO ANSWER MY QUESTION ABOUT THE LICENSE KEY????

THIS IS WHAT SHOWS UP ON THAT RANDOM LINK THAT MAKES NO SENSE!!!!!!!

{"error":true,"code":500,"message":"View class not found [class, file]: sppagebuilderViewajax, \/home\/ahtoh91\/public_html\/DeadPlateSolutions.com\/components\/com_sppagebuilder\/views\/ajax\/view.json.php","trace":"#0 \/home\/ahtoh91\/public_html\/DeadPlateSolutions.com\/libraries\/src\/MVC\/Controller\/BaseController.php(578): Joomla\CMS\MVC\Factory\LegacyFactory->createView()\n#1 \/home\/ahtoh91\/public_html\/DeadPlateSolutions.com\/libraries\/src\/MVC\/Controller\/BaseController.php(819): Joomla\CMS\MVC\Controller\BaseController->createView()\n#2 \/home\/ahtoh91\/public_html\/DeadPlateSolutions.com\/libraries\/src\/MVC\/Controller\/BaseController.php(608): Joomla\CMS\MVC\Controller\BaseController->getView()\n#3 \/home\/ahtoh91\/public_html\/DeadPlateSolutions.com\/components\/com_sppagebuilder\/controller.php(80): Joomla\CMS\MVC\Controller\BaseController->display()\n#4 \/home\/ahtoh91\/public_html\/DeadPlateSolutions.com\/libraries\/src\/MVC\/Controller\/BaseController.php(678): SppagebuilderController->display()\n#5 \/home\/ahtoh91\/public_html\/DeadPlateSolutions.com\/components\/com_sppagebuilder\/sppagebuilder.php(26): Joomla\CMS\MVC\Controller\BaseController->execute()\n#6 \/home\/ahtoh91\/public_html\/DeadPlateSolutions.com\/libraries\/src\/Dispatcher\/LegacyComponentDispatcher.php(71): require_once('\/home\/ahtoh91\/p...')\n#7 \/home\/ahtoh91\/public_html\/DeadPlateSolutions.com\/libraries\/src\/Dispatcher\/LegacyComponentDispatcher.php(73): Joomla\CMS\Dispatcher\LegacyComponentDispatcher::Joomla\CMS\Dispatcher\{closure}()\n#8 \/home\/ahtoh91\/public_html\/DeadPlateSolutions.com\/libraries\/src\/Component\/ComponentHelper.php(361): Joomla\CMS\Dispatcher\LegacyComponentDispatcher->dispatch()\n#9 \/home\/ahtoh91\/public_html\/DeadPlateSolutions.com\/libraries\/src\/Application\/SiteApplication.php(208): Joomla\CMS\Component\ComponentHelper::renderComponent()\n#10 \/home\/ahtoh91\/public_html\/DeadPlateSolutions.com\/libraries\/src\/Application\/SiteApplication.php(249): Joomla\CMS\Application\SiteApplication->dispatch()\n#11 \/home\/ahtoh91\/public_html\/DeadPlateSolutions.com\/libraries\/src\/Application\/CMSApplication.php(293): Joomla\CMS\Application\SiteApplication->doExecute()\n#12 \/home\/ahtoh91\/public_html\/DeadPlateSolutions.com\/includes\/app.php(61): Joomla\CMS\Application\CMSApplication->execute()\n#13 \/home\/ahtoh91\/public_html\/DeadPlateSolutions.com\/index.php(32): require_once('\/home\/ahtoh91\/p...')\n#14 {main}"}

SO IF YOU SEE THE PROBLEM, WHY AREN'T YOU FIXING IT??????

Well he saw the problem, error 500 is a server error...
But since you don't want to hear it, you ask joomshaper to fix godaddy's problem!
Unlike the 404 error where the problem is caused by the content of the site, the 500 error indicates a problem that affects the server on which the site is hosted:

• configuration.php from Joomla
  -htaccess
  -Firewall
• access rights to directories
• Error while establishing the connection to the database
  Examine your Apache error logs Here is a help page from goddady to do this:
  https://fr.godaddy.com/help/consult-the-error-log-apache-40867?lc=en-US

@jean luc trevilly WEBPORTAGE **

1. NO! I'M NOT ASKING ANYONE TO FIX GODADDY'S ISSUES.

2. I'M ASKING WHY THE BLOCK LIBRARIES APPEAR WITHOUT THE LICENSE KEY BUT DON'T WORK WITH IT? I STILL HAVE NOT HEARD A SINGLE THING ABOUT THIS!

3. I'M ASKING WHAT IS THAT LINK SUPPOSE TO DISPLAY? STILL HAVE NOT HEARD A SINGLE THING ABOUT THIS!**

@Toufiq ARE YOU STILL ON THIS????

I'M ASKING WHY THE BLOCK LIBRARIES APPEAR WITHOUT THE LICENSE KEY BUT DON'T WORK WITH IT?

Because when the license key is added, this is also added to the link as a GET parameter and in fact the link changes. If Godaddy does not have mod_security, this means that they have something else instead.

I faced this problem at some hostings. And they never decided it. All the messages on their part were "everything is fine with us and nothing is blocked." Perhaps hosting is really not to blame, but the fault can be on the side of the main provider on which hosting is based. Therefore, the decision is to move to another hosting.

And purely from my experience - personally preinstalled blocks never helped me. I tried to use them, but alterations and replacing images were always required. Therefore, it is easier to make your own block from scratch, as required. I do not find useful use of these blocks.

HAY JACKASSESS!!! THANKS FOR NOTHING!!! YOU PEOPLE SPENT ALL THESE MONTHS ARGUEING AND AVOIDING THE ISSUE THAT VERSION 5 JUST CAME OUT AND SOLVED THE ISSUE. LIKE I KEPT SAYING OVER AND OVER AGAIN...ABSOLUTLY NO TECH SUPPORT!!!!

FUCK NO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

YOU PEOPLE ARE THE MOST INCOMPITENT ASSHOLES I'VE EVER SEEN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Can this post be deleted?
Apparently this person suffers from Tourette's syndrome.

jean luc - we are suffering. He is enjoying himself.