Awaiting an answer SP Page Builder

Singular page won't edit

Asked by Melissa M 3 years ago Last activity 3 years ago

I've been struggling with the new SP PB and am seriously considering going back to the older version I was using or getting rid of it altogether.

I created a page last year and it's showing fine on the front end, but it will not let me edit it. It doesn't matter whether I click on the title of the page, the edit button, or go View-Edit Page, it just comes up blank. I've also tried duplicating this page and the new page comes up the same way.

I don't know how to upload screenshots here, or I would. Link to the working page in hidden.

This page isn't on any menus and isn't urgent at all, but it's really making me angry. I would prefer not giving you admin access for a single page so I'm hoping you have some other ideas as to how I can fix this.

SP PB 4.0.7 on Helix3, Joomla 3.10.9. I can't change the PHP - everything else breaks my site completely.

Thanks,
Melissa

6 replies

Ofi Khan Staff

3 years ago

Hello Melissa M

Please export the page and compress/zip it. Then share the file here. I will check it on my localhost. I will require some more information. Which is your default template? Are you using any third-party system plugin?

Please follow this documentation to know about export/import pages.

Best regards

Melissa M Asked this

3 years ago

I exported and zipped the file, but I don't know how to upload it.

Helix3 is the default template for the site, I'm not using a template for SP PB. There are events listed on this page using Joom Donation Event Booking modules, but this page edited fine before I updated to SP PB v. 4 so that doesn't seem to be the issue.

Melissa

Ofi Khan Staff

3 years ago

Upload the file to any drive like Google Drive, One Drive, Box, Files.fm etc. Then generate a downloadable link and share the link here. I will take exported file and import it on my localhost to check the issue.

Melissa M Asked this

3 years ago

Great, thanks for that! I've included the link in below. I'm very interested to hear your interpretation of my issues with this page.

Thanks,
Melissa

Ofi Khan Staff

3 years ago

In the first section, you have Accordion and Tabs addon. These are creating issues. You can check by deleting them. Then the editor will load.

Melissa M Asked this

3 years ago

You want me to fix the fact that I can't edit the page by editing the page?

The accordian and tabs are literally why I built the page in SP PB and everything was working just fine until I upgraded to the new version of PB. How do I go back to the previous version and get my money back??