Edulif - Template Issue - Question | JoomShaper

Edulif - Template Issue

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Luís Ferreira

Template 1 year ago

Hi there,

sudently and after a joomla update, appeared some joomla footer bar with information about the querys etc, in the front and back office.

Can you please fix it. The website access in PM

Kind regards,

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7 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #110290

Hello Luís Ferreira

Apology for the inconvenience and delayed response. Please go to Global Configuration and turn off Debug in System settings. I could not log in to your site for fixing because you have multi-factor authentication on.

https://prnt.sc/5TCM2Tj3bjjU

Please let me know if you need further help.

Best regards

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Luís Ferreira
Accepted Answer
1 year ago #109098

Hi suport team, can someone please help me fixing this?

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‏‏‎ ‎J‏‏‎‎e‏‎‏‏‎‎n‏‏‎‎s W.‏‏‎
Accepted Answer
1 year ago #109333

Hello Luís Ferreira,

if you don't have a response by Monday, please contact the CEO directly on Facebook or LinkedIn and file a complaint.

https://www.linkedin.com/in/kawshar-ahmed/ https://www.facebook.com/jkawshar

I have already spoken to the CEO about advising customers to send a complaint directly to him if they have waited and reminded for at least a week for a response.

Have a nice day and good luck.

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Luís Ferreira
Accepted Answer
1 year ago #109335

Hi Jens,

Hope that its not necessary. Its a small issue to get help...

But even so, this situation is bad and being the reality for customers in past couple of months

Regards, Luís

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Luís Ferreira
Accepted Answer
1 year ago #109980

Almost 2 weeks with this ticket open and still no reply?!

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L
Luís Ferreira
Accepted Answer
1 year ago #110509

Hi Ofi Khan,

Thank you for the support. Is solved.

Kind regards, Luís

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #110589

You are welcome 😊

I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on 

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

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