Hello, I have updated the SP Page Builder to version 4.0.10. Now I can no longer store my license key for the Pro version.
What's going on there? That can not be true!
Staff replied
SP Page Builder
Cannot activate the Pro version after an update.
5 replies
Mehtaz Afsana Borsha Staff
Hi
Thanks for contacting us. Make sure you have SPPB pro installed. Then please clear your Joomla and Browser cache, then check again.
-Regards.
Rashida Rahman Staff
Hi there!
Sorry for your issue.
Kindly, download the latest version of SP Page Builder Pro from here and install over the existing one:
https://www.joomshaper.com/downloads/extension
Then follow this: https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-4/troubleshooting#after-the-sp-page-builder-update-i-have-the-lite-version-not-pro
Hope this solves the issue for you!
Best Regards
Drazen B. Asked this
Hello, thanks for the quick feedback. I've done this before. However, it didn't do anything! Two times the Joomla cache and once the browser cache.
Drazen B. Asked this
Hello Rashida,
thank you for the quick help. That worked with the ZIP file, but entering "com-sp-page-builder-free.xml" in the database under search doesn't come up.
Best regards
Rashida Rahman Staff
Hi Sanja,
You're welcome and Glad that it worked:)
If the issue appear again, give us your access to check. It was a probable solution. I wish the issue won't happen again with you.
Best Regards
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