Does not recognise my SPPB pro version - Forum | JoomShaper
Solved SP Page Builder

Does not recognise my SPPB pro version

Asked by Jesper 3 years ago Last activity 1 year ago

I have made a new installation. but the sppb ver. 4 will not recognise my pro version.
When going into the layout and blocks, all blocks are locked and promote upgrade to pro version.
I have added my email and my key into the settings, but it does not change anything.
Please help
/Jesper

Accepted answer

Marked as the solution
Mehtaz Afsana Borsha Staff
3 years ago

Hi

Thanks for contacting us. Please clear your joomla and browser cache then check again.

-Regards.

3 more replies

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Jesper Asked this
1 year ago

Have the same problem again on a new installation. Have cleared all cache and it doesnt work
please help

Mehtaz Afsana Borsha Staff
1 year ago

Hi,

​First you have to download SP Page Builder Pro from here

https://www.joomshaper.com/downloads/extension

​Then you have to install it. Go to administrator-->extension-->install
​After that you have to activate it. Input your email and license key to SP Page Builder -> Pages -> Option (on the right) -> License & Update (input your email and license key) -> Save and Close.Your License Key is located in your Dashboard.

​Then Clear Joomla and Browser cache.

For more help you can follose this documentation below:

I have the Pro version but with locked PRO features

NOTE: Make sure you have a full site backup before making any changes.

Jesper Asked this
1 year ago

I forgot to delete the joomla cache.

Mehtaz Afsana Borsha Staff
1 year ago

No worries. And glad to know that its now working.

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