Hello Pirosoft

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

The required credentials are in the hidden field

I'm sorry to note that support requests have significant delays. I don't know what's happening to Joomshaper, but the service it's offering is not up to par with the products (which are also being released lately with several bugs). Other extension makers for Joomla! they have a much faster service (an answer is provided within 24 hours) and problem solutions are almost immediately implemented on the final product. I hope that assistance will be quicker, because it is unthinkable for us users of your products to make our customers wait more than 1 month to complete or fix their site.

My sincere apology for the delay. Please contact your hosting provider to check these settings.

1. Disable strict MIME type checking: Ask to disable strict MIME type checking. This allows the script to be executed regardless of the MIME type. However, keep in mind that this might have security implications, so exercise caution.
2. Update the server response: Modify the server response headers to include the correct MIME type for the JSON file. The server should respond with the 'Content-Type' header set to 'application/json' for JSON files.

This is the provider's answer: these changes are not made at the server configuration level on our shared hosting configurations (including development hosting). Also the problem occurs in another installation as well.

It is definitely your hosting issue. I have taken your site backup and run on my localhost. It works fine. Please check the screencast shared in the hidden content.

Thanks for the reply. I do not doubt that on your installation the component works. What I don't understand is why you provide a component that needs hosting side modification if most of the hosting providers don't make server modifications especially on shared hosting. Like you, I installed on a different hosting and on my computer, as you can see in the first video (shared hosting) and in the second video (on my localhost). https://www.loom.com/share/938388d0dd08429d9d8a79d1de64ddaf?sid=dfcc642d-228d-4f16-b020-4f08cf754528

I note that on a different installation with the Estate template the component does not have this problem, I deduce that it is not a hosting configuration problem.

I'm adding this video of a fresh install on my localhost using the Estate template. This shows that without any modification on hosting, the problem doesn't exist, but it is present only on the files (database?) of that installation which doesn't work.

https://www.loom.com/share/ecc796661d3c44b68dd8be360d9d6e38?sid=6ece0872-c10a-4c5d-a77a-4a952f1d6d7b

Best Regards

Please. To work around this problem is it possible to modify or add a dropdown field where I can create a list from which to choose the icon? I could do the insertion on a file, just give me instructions on how to do it. Best rgds

Still problems.

Why can't you see the fontawesome? flexslider.css problem? Can you solve?

See: https://prnt.sc/OcVAMOCHKcxx

https://staging.terraperta.it/

Please. To work around this problem: https://www.joomshaper.com/forum/question/25282#qa-answer-119766 is it possible to modify or add a dropdown field where I can create a list from which to choose the icon? I could do the insertion on a file, just give me instructions on how to do it. Best rgds

Apology for the inconvenience. Developer team is working on your issue. I will update you soon.

Developer team has fixed the issue. I have installed the new version on your site. Please check it now.

Please go to this location:

templates/shaper_empire/css/ and templates/shaper_empire/

and replace flexslider.css file and fonts folder with the attached file and folder. You need to unzip the file and folder and then replace.

flexslider.css.zip

https://files.fm/u/wmw95vr4y

I have asked the developer team to check your issue.

Please install this version (shared in the hidden content). The issue will be solved.