Disappearing Count Down Addon In The Back End - Question | JoomShaper

Disappearing Count Down Addon In The Back End

G

Graeme

SP Page Builder 10 months ago

Hi I have A Countdown addon on the homepage it apperes on the live site but the addon is missing in the editing area Can you help

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7 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 10 months ago #119273

Thanks for the access. I can see the Countdown addon on the editing panel.

https://prnt.sc/o-SvG1pELCfI

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 10 months ago #119102

Hello Graeme

Apology for the inconvenience. Your administrator URL redirects me to the homepage and now I see this (in the hidden content). Please allow my Public IP so that I can check your site.

Best regards

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G
Graeme
Accepted Answer
10 months ago #119227

Sorry I had not enabled the account for admin access I have now set it as Superuser

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 10 months ago #119254

Sorry, still the same problem. You can check my screencast shared in the hidden content.

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G
Graeme
Accepted Answer
10 months ago #119258

Hi I Have disabled the Component

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G
Graeme
Accepted Answer
10 months ago #119277

Thanks for this Its not Showing Apple Safari But is in Google Chrome and Firefox Will have to upgrade my computer as Chrome clashes with my Graphic card. Thanks for your help

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 10 months ago #120586

You are welcome 😊

Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

I have a humble request too. It would be very kind of you if you can manage some moment to give us feedback on 

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

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