i have a problem with the form made with form builder on our website. These days more and more the information send by the user with this form is not arriving anymore at the send-to email (which is our office). Also not in the spam. It seems to be random but it is happening more and more.
Staff replied
SP Page Builder
not receiving form made with formbuilder after sending (random)
1 reply
Ofi Khan Staff
Hello Nicoline Harteveld
Apology for the inconvenience. Please share your administrator access and form builder page link here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Best regards
Nicoline Harteveld Asked this
Thanks for the answer,
I made a backup
the link to the form: http://www.institut-karmapa.net/NouveauSiteIK3/index.php/en/reservation/formulaire-de-demande-d-inscription-stage
before I used in the 'from email' also accueil.ik@gmail. com but it had no effect.....
Ofi Khan Staff
Your contact form From Email was not set. I have set it. Please check the page:
http://www.institut-karmapa.net/NouveauSiteIK3/index.php/en/new-contact
Nicoline Harteveld Asked this
well, as I said in my previous comment, this doesn't make any difference.
In the meantime we think it is not a problem of Joomla or pagebuilder but it is on a deeper level.
Thanks for the effort, we will now continue with the deeper levels.
Ofi Khan Staff
You are welcome 😊
It might be. Please check with your hosting provider.
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