Article Blog Media Can't Upload Any Photos - Question | JoomShaper

Article Blog Media Can't Upload Any Photos

SS

Sensible IT Solutions

General 10 months ago

When I try and upload images in to the Article under Blog Media it doesn't do anything. No error messages.

It lets me select the image(s) I want to upload and then, nothing.

I have tried using a different browser and tried doing it in incognito and nothing works.

All up to date

0
33 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 9 months ago #124673

Hi

Keep a backup and try this fixed Plugin build

0
SS
Sensible IT Solutions
Accepted Answer
8 months ago #125077

That's worked! Thank you!

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 8 months ago #125137

Glad to know that. You are always welcome.

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 10 months ago #120311

Hi there!

Thanks for your query.

Would you please check the following FAQ to see if it helps?

https://www.joomshaper.com/documentation/helix-framework/helix-ultimate-2/troubleshooting-faq#i-cannot-upload-images-in-blog-options

Best Regards

0
SS
Sensible IT Solutions
Accepted Answer
10 months ago #120377

Hi,

I can upload a .jpg or .png file but if the file type is .PNG or .JPG it won't upload.

I can upload the same file in the media manager but can't upload to Blog Media

Thanks

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 10 months ago #120396

Did you follow the links instructions which I gave you?

0
SS
Sensible IT Solutions
Accepted Answer
10 months ago #120410

Hi,

Yes I followed the instructions and the limit was already set to 256M

Turning off plugins doesn't help the issue.

I can upload a .jpg or .png file but if the file type is .PNG or .JPG it won't upload.

Stacy

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 10 months ago #120461

Then use .jpg format image

0
SS
Sensible IT Solutions
Accepted Answer
10 months ago #120465

Hi,

That's not really a solution to the issue, just a temporary fix for some.

If I were to do this it would mean having to go through every image I have to upload to the website and converting the file format. This is a new website and I have hundreds and hundreds of images that need put in to this new blog. It's not a realistic solution in the long run.

0
SS
Sensible IT Solutions
Accepted Answer
10 months ago #120469

It looks as though this same issue was reported 4 months ago, only just found the ticket. Could you chase this and see why there hasn't been an effective fix for this. I can't switch the template back and forth once the site goes live

https://www.joomshaper.com/forum/question/21999

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 10 months ago #120476

You can try that solution too. And I will inform our team so that they will give e parmanent solution.

0
SS
Sensible IT Solutions
Accepted Answer
10 months ago #120567

Hi,

Tried their temporary solution didn't work for me. Still get the same issue

Can you please let me know ASAP what the Team reply with, this is very urgent for a new website.

Stacy

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 10 months ago #120569

Allow me some time please.

0
SS
Sensible IT Solutions
Accepted Answer
9 months ago #121081

Hi Mehtaz,

Is there any update regarding this? It is severely affecting a new website

Stacy

0
SS
Sensible IT Solutions
Accepted Answer
9 months ago #121530

Hi Mehtaz,

Is there any update regarding this? It is getting critical for us now

Stacy

0
D
Darek
Accepted Answer
9 months ago #121596

I have the same problem. It applies to the php version. On version 7.4 it works fine, but after upgrading to 8.0 you can't add photos in Blog Media. We ask for help.

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 9 months ago #121603
0
SS
Sensible IT Solutions
Accepted Answer
9 months ago #121637

Is there any update regarding a solution for this? It is getting critical for us now.

0
D
Darek
Accepted Answer
9 months ago #121667

HI Mehtaz Afsana Borsha, thank you for your message. I checked the advice in the FAQ, but it didn't solve my problem. My value max_file_uploads is 20M but I am trying to upload images that are 100-200kb in size. If I upload a photo via Article -> Media, it appears in the joomla directory. If I want to add a photo to an article via the Blog Media tab, the thumbnail is not displayed in the panel and in the article on the front page. I tested it on different servers and different websites built on the Helix Ultimate template (Joomla 3 and 4.x) and I always get the same error.

On every page where the php 8.x version works, adding photos in the Blog Media tab does not work. Please help because this is a big bug that stops our work.

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 9 months ago #121685

@Sensible could you please try to reduce your PHP version and check then?

@Darek could you please create a new forum post about this issue? Our team will help you.

0
D
Darek
Accepted Answer
9 months ago #121717

@Mehats.. Sorry, but how do I add a new topic to the forum? All I can do now is talk to the chatbot :/

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 9 months ago #121746

I think you have already post your issue in a new thread.

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 9 months ago #121773

Hi Sensible

I have also checked it on my localhost, I have also faced this issue. Allow me some time please, I need to talk about it with our team.

0
SS
Sensible IT Solutions
Accepted Answer
9 months ago #122054

Do you have an estimated time for resolution?

0
SS
Sensible IT Solutions
Accepted Answer
9 months ago #122055

PHP 8.0, 8.1 and 8.2 give me the same issue.

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 9 months ago #122140

We also faced this issue. I have already informed our team about it. I hope they will solve it soon. Allow us some time please.

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 9 months ago #123061

Hi

Please keep a backup and use this build. You have to only update the plugin. Make sure you have used the latest version of helix.

NOTE: Make sure you have a full site backup. First check on localhost if it will also working for you then use your production site.

0
SS
Sensible IT Solutions
Accepted Answer
9 months ago #124043

Hi,

This has fixed the featured image but not the gallery images

Stacy

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 9 months ago #124210

Ok I have to inform our team then. Could you please give me any screenshot of that also?

0
SS
Sensible IT Solutions
Accepted Answer
9 months ago #124248

Please find link below

It just does nothing when I try and select 'Upload Images' in the Upload Gallery Images section

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 9 months ago #124465

Allow me some time please I need to inform our DEV team.

0
MJ
Mac Joomla
Accepted Answer
7 months ago #131395

Hello, i can upload images in the Blog Media Tab for Article Format Gallery, BUT these images are no visible anywhere in the post. Joomla 4.3.4 and PHP 8.1.14 with recent version of template helix ultimate. Maybe this is related to this?

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 7 months ago #131486

Could you please create a new forum post about your issue?So that our team will help you.

0