Troubleshooting & FAQ | Helix Ultimate 2.0 - Documentation | JoomShaper

Helix Ultimate 2.0

Updated Last: 18 October 2021

Troubleshooting & FAQ

No Offcanvas (Mobile) Menu after Helix update

 If after Helix Ultimate 1.1.x update to Helix Ultimate 2.0.5 on the front-end after clicking [=] icon you don't see Mobile Menu items but only darker (blurred) background - please follow those steps:

  1. Go to Template Options - Menu - Offcanvas
  2. Then select one of the layouts. Must be a blue border around it.
  3. Check if you selected the needed Menu inside "Select Off-canvas Menu".
  4. Click SAVE to set new settings. Now it should be fixed.
Offcanvas menu select

I cannot save Template settings

If you cannot save changes in the Template Options area it may be caused by:

  • extensions conflict,
  • enabled Mod Security in cPanel,
  • enabled Rocket Loader script.

In that case, please disable all compression plugins and Cookie module and try saving again. If will not help disable Mod Security for used domain inside cPanel.

I cannot edit articles anymore, no editor field

If you have enabled Article Integration (SP Page Builder Pr) and you have installed (preinstalled) J2Store and you don't see an editor field inside articles (administrator area) - it means that you have a small conflict between JQuery. It's easy to fix it:

  1. Go to: Components - J2Store
  2. Then Setup - Configuration
  3. In Basic Settings - Load jQuery UI - set "Only frontend" or "No".
  4. Then click "Save" or "Save & Close" to keep changes.
jQuery UI

If you don't use J2Store and you don't have an editor or editor toolbar - please make sure that you have chosen TinyMCE editor or JCE editor as your default editor in Global Configuration - check also your User settings.

Convert Forms: checkbox fields position is scattered

  If after adding checkbox fields you see something like in the below screenshot. Where labels fields are far below the checkbox, not next to as supposed to be.

You have to add extra Custom CSS code to fix it.

.convertforms label {transform: none !important;}

 After using the above code inside Template Options - Custom Code - Custom CSS or inside custom.css file or inside Convert Forms forms settings you should get a fixed view.

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