Logo URL is Not Working In Helix - Question | JoomShaper
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Logo URL is Not Working In Helix

Fadi

Fadi

Helix Framework 2 years ago

Hello, We are facing a very strange issue, the URL in the top header is not working only on iPhone (all browsers). but it is working on all browsers if it is in android / PC.

I was thinking it couldbe the <a href="/"> causing the issue, so I wanted to test to hardcode the link instead of having the root symbol ( / )

  • Using Joomla 4.3.3
  • SP Page builder 5.0.1
  • Helix 2.0.13
  • Template Pitech 1.0
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4 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #123367

Hello Fadi

I have checked your site and it is working fine. I have tested with iPhone 13 Google Chrome browser.

Best regards

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Fadi
Fadi
Accepted Answer
2 years ago #123038

I have tried to change logo.php to make the URL absolute, still facing the same issue.

Any idea why this is happening only on iPhone?

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Fadi
Fadi
Accepted Answer
2 years ago #123369

hi Ofi Khan,

thanks a lot for testing, we have done few things not sure which one was causing he issue: 1- we had 2 SSL certifictes installed, removed one. 2- we stopped joomla cache 3- we updated joomla, sp page and helix 4- we reconfigured the .htaccess

one of those fixed the issue, but thanks again for testing it. have a good day

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #123577

You are welcome 😊

Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

I have a humble request too. It would be very kind of you if you can manage some moment to give us feedback on 

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

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