when trying to save pagebuilder 5 settings
PB5.06
Staff replied
SP Page Builder
Request failed with status code 403.
21 replies
Paul Frankowski Senior Staff
3 years ago
· edited
Hi Peter,
-
Have you changed ACL for SPPB in Options ? It can be the only reason.
-
Editor of that page has Super User, Administrator access or lower?
Error 403 = no access, no rights to do something.
For Example for Super User you should have
Peter Klinke Asked this
no, I don't change something. Acl is available an looks like your screen
Paul Frankowski Senior Staff
3 years ago
· edited
- SInce when you have that problem? Since begining or after upgrade or .... ???
- You cannot save any page or only specific one?
- I need access to check, please create me a NEW user (Super User)
Paul Frankowski Senior Staff
BTW
IN SPPB 5.0.7 ACL should be fixed, it may solve your problem if it's releated.
Peter Klinke Asked this
- It happens since PB 5.0
- Only in settings
- see hidden content
5.07 is not available.
Peter Klinke Asked this
5.07 does not solve the issue
Peter Klinke Asked this
still no solution with 5.08!!
So PB 5.x is useless
Paul Frankowski Senior Staff
I cannot login anymore.
Peter Klinke Asked this
3 years ago
· edited
login should work again.
which editors do you mean?
It is not possible to save the PB settings on this site.
Paul Frankowski Senior Staff
In both SPPB 5.x and SPPB 3.x you have access to front-end and back-end editor.
In SPPB 4.x it was only front-end editor.
Paul Frankowski Senior Staff
Username and password do not match or you do not have an account yet.
Anthony Grinblat
I cannot save my pages either. I get: "Request failed with status code 403"
Miguel
Hi there!
I found something that could work. It worked for me.
I have the same issue, but only in a few sites. All the rest works fine. So, i found that deactivating the ModSecurity in the hosting admin panel (cpanel) solves the issue.
Hope it helps
Johan
Deactivating ModSecurity is not the answer. It works but takes away a security layer.
Bruce
Hello.
Are there any answers to this problem?
He’s doing the same thing to me.
Thank you
Paul Frankowski Senior Staff
1 year ago
· edited
Bruno, create a new topic, becuase in that one is not yours, you shouldn't share access to your site here. Security reasons.
In new topic, include also those info:
- Joomla version
- SPPB Version
- PHP version
- Do you have Akeeba Tools Pro installed?
- Share access (Super User) in Hidden Content area
BTW
If possible disable mod_security in CPanel (Hosting) for that domain.
Peter Klinke Asked this
still no solution?
the problem saving settings in Pagebuilder still exists on another site
Paul Frankowski Senior Staff
As you know I work on many sites every day, and I don't see that, But sure, I can check your, share access.
Make sure that you updated to last version of SPPB !
Peter Klinke Asked this
1 year ago
· edited
Hello Paul,
would be great if you would have a look. PB is 5.4.4.
I don't understand this, too. My own site and some 2 demo sites on same hoster work, copy of this site and another do not work.
It seems, that it has to do with the firewall, there I found this:
But what does PB with the firewall on only saving settings?
Marco
Request failed with status code 403
Editing not possible in the backend and front end on two different templates same issue
Joomla 4.4.9 - 5.2.2
SP Version: 5.4.4
EasyStore v1.4.3
Template: Allura & Arino
Paul Frankowski Senior Staff
@Marco, without access I cannot help.
@Peter - checking...
Paul Frankowski Senior Staff
1 year ago
· edited
In general, if you have Akeeba Tools Pro - it cause that problem, we informed about that in SPPB documenation. With Free (Core) version it shouldn't be.
Also Server Firewall also may cause problem. Mod_Security - settings. Contact with Hosting Support.
@Peter, I am able edit Pages using shared access, here is evidence ( I tested 3 pages)
Peter Klinke Asked this
1 year ago
· edited
only admin tools free
editing pages is not the problem, only saving the global settings is not possible
I am waiting for feedback from hoster, but I do still not understand what saving settings in PB has to do with the firewall ...
Visuair
Hi!, same problem here. I couldn´t save anything:
Joomla: 5.3.1
SPPB: 5.7
Request failed with status code 403
Paul Frankowski Senior Staff
Look up for the tips:
- Akeeba Tools Pro - can cause that problem
- Mod_Security - turn Off and recheck
Log in to reply.