Staff replied SP Page Builder

Problem with update sp page builder to 5.0.6

Asked by GrafiekCC 3 years ago Last activity 3 years ago

Hi,
After update from 5.0.1 to 5.0.6 backend and frontend not working anymore. There is by both: Class "BuilderAutoload" not found.
Php version is 8.1.21. I tried also 8.2.8 and 8.0.29. No difference.
What to do?

9 replies

Oldest first Newest first Most helpful
Ofi Khan Staff
3 years ago

Hello GrafiekCC

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

GrafiekCC Asked this
3 years ago

Hi Ofi,
Info in hidden content.
I cannot make a backup because i can't do anything... But i can restore bij my server (Acronis) backup.

Ofi Khan Staff
3 years ago

Your admin URL also has this error and I can't log in. Please share your cPanel access.

GrafiekCC Asked this
3 years ago

See hidden

Ofi Khan Staff
3 years ago

Apology for the inconvenience. I have fixed your issue. Please check your site.

GrafiekCC Asked this
3 years ago

Hi Ofi,
Thanks as far as.
What whas the issue and solution?
But.
Frontend is working.
Backend not working well in case of SP Page Builder.
First, i cannot update. Notification is 'downloading package failed. download and install manually...
Seccond, in the left menu at components there are now 4 possibilities to choose. Not the normal menu. When i open such a menu there is a wrong screen (and a lot of text above). See yourself.

Ofi Khan Staff
3 years ago

There was some issues with your existing installation. Some files were missing. I have manually transferred the files.

Now I have checked the backend and installed the latest version. It looks okay. Please check it.

GrafiekCC Asked this
3 years ago

Hi Ofi,
Site backend/frontend are working good now. Thanks!
But i don't have deleted files. Possible missing during update or?

Ofi Khan Staff
3 years ago

It could be. I am also not sure. Anyway, hopefully everything's sorted now. Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

I have a humble request too. It would be very kind of you if you can manage some moment to give us feedback on 

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

Log in to reply.