Site Not Shown On Mobilephone - Question | JoomShaper
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Site Not Shown On Mobilephone

GL

Grethe Lambrecht

Helix Framework 2 years ago

rupertsutton.com is shown fine on PC and iPad - but not on phone you only get a black page when you try clicking the black line for menu

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6 Answers
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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #131855

Hi

Thanks for contacting us. Which browser are you using? It seems fine in my end.

-Regards.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #131856

Hi Grethe,

Fixed!

Now It's OK tested on:

  1. Windows (PC) Firefox - Mobile emulator
  2. Smartphone Android - 100% OK

You had problem with missing settings "Select Off-canvas" > Left or Center

In case of similar case - just read tip #1 >> https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq

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GL
Grethe Lambrecht
Accepted Answer
2 years ago #131862

iPhone - Safari Android - chrome - Samsung Galaxy S21

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #131867

Have you tried few minutes ago, after I made settings,

Reload browser cache.

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GL
Grethe Lambrecht
Accepted Answer
2 years ago #131938

yes thank you - and thank for the tip have a nice weekend :-)

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #131991

you're welcome

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