BUG : Sp Page Builder V5 Space Addon Width - Question | JoomShaper

BUG : Sp Page Builder V5 Space Addon Width

Laurent

Laurent

SP Page Builder 2 years ago

Hi,

I type 3 here : https://prnt.sc/x5q6PWVGU43S But then the value is reset to 10 systematically : https://prnt.sc/lbx67FDa9BOr

Could you please fix this bug ?

Thanks L.

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15 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #135181

Hi

Thanks for contacting us. Could you please give me a screen video of that issue? And also please share your super admin access.

-Regards.

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Laurent
Laurent
Accepted Answer
2 years ago #135198

video and super admin access is not necessary. please try it by yourself on your own test website, you will see : from the front-end do this :

  1. insert a empty space addon and type 5 like this : https://prnt.sc/37A2PL2YhJQU
  2. then click outside the addon like this : https://prnt.sc/CA15kOQYe-MY
  3. you will see the value is reseted to 10 : https://prnt.sc/5Go8Q9qHoSZh

So please, try it, you will see immediately.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #135346

Ok I will inform our team about it.

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Laurent
Laurent
Accepted Answer
2 years ago #136550

hello,

do you have any news about this fix ?

thanks

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #136600

Sorry not yet, allow our team some time please.

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Laurent
Laurent
Accepted Answer
1 year ago #138731

Hi,

What's news about this bug ? I saw you release SP page builder 5.2.0 It is very good to release new features, but could you please make an effort to correct bugs? I think the maturity and the stability of the product is equal important than having new features.

Thanks

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 year ago #138854

Sorry for your issue. It's already on our bug list, I hope the team will solve it soon. There is too much workload pressure that's why it takes time. I apologize on behalf of them.

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Laurent
Laurent
Accepted Answer
1 year ago #146435

any news please?

no feedback since 2 month.....

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 year ago #146589

No sorry I dont get any feedback about it.

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Laurent
Laurent
Accepted Answer
1 year ago #146596

could you please check it. because this bug has been reported 2 months ago. this is definitively not acceptable.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 year ago #146718

Could you please keep a full site backup and try our latest version of page builder? If it does not work please let me know.

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Laurent
Laurent
Accepted Answer
1 year ago #146733

tested with SPPB v5.2.5 problem still exist, please try by yourself. type 3 here : https://prnt.sc/x5q6PWVGU43S but then the value is reset to 10 systematically : https://prnt.sc/lbx67FDa9BOr So it seems that the minimum value allowed is 10. is it normal?

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 year ago #146887

Yes its normal.

Screenshot 2024-01-30 at 12.34.37 PM.png

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Laurent
Laurent
Accepted Answer
1 year ago #146896

ok understood.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 year ago #146926

Ok. Have a nice day :)

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