Contact Form Not Working - Question | JoomShaper
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Contact Form Not Working

N

Neil

Template 2 years ago

Hi I have just installed Investa template on a Joomla 4 quick start and am having two problems with the contact form.

  1. When I add a field (Last Name) to the existing fields and following the same settings etc., the form gives an error whenever I try to complete the form (Match the requested format). I am selecting Text as the format and it won't accept anything.
  2. If I remove this and just try to complete the form, it appears to work but doesn't send an email? I am using the same email address as the site for both sender and recipient. I have tried sending to alternate email addresses and this also doesn't work. I have checked that the emails are sending from the site using phpmail - all is working perfectly. So, what do I do to get the form to work?

I have seen other posts that say moving back to php 7.4 solves the problem - I have tried this and it doesn't help.

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1 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #137603

Hello Neil

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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