Template Cuisine - Question | JoomShaper
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Template Cuisine

C

caroline.b

Template 2 years ago

It's the first time I've used templates from Joomshaper and nothing but problems.

  • Logo does not work correctly, is shown twice each time - how to fix that?
  • Off-canvas position doesn't work correctly, I don't get any dashes for the user to click on - how to fix that?
  • {year} or [year] is not working to use in the footer

thanks for any help

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22 Answers
Y
Yaokoua
Accepted Answer
2 years ago #137170

Hello,

I have the same problem with the logo...

Thanks for your help

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #137203

Hi Sach,

Kindly post a new question with the necessary details.

We will help you there.

Best Regards

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #137202

Hi caroline.b,

Sorry for your experience.

I have just visied your site and a single logo is visible there at my end.

Would you please give me your admin access to check the other issues, please?

Best Regards

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Y
Yaokoua
Accepted Answer
2 years ago #137272

Hi,

I just made a fresh install with the cuisine quickstart package (joomla 4) then i change the logo in the helix 3 back office (i try also with the original cuisine logo) and on the front page the logo is shown 2 times...

Can you try to see the result ?

The solution i find is to replace directly the logo in the template/image folder... that is the not the best solution until the next template update

Thanks

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C
caroline.b
Accepted Answer
2 years ago #137355

Indeed, me too I replaced directly the logo in the template/image folder. But that is not a good solution.

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C
caroline.b
Accepted Answer
2 years ago #137357

2 questions:

  • problem with my logo
  • off-canvas dashes are not working

syntax for year is resolved

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C
caroline.b
Accepted Answer
2 years ago #137529

thanks for having NO support

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #137887

Hi Caroline,

Please take my sincere apology for the unwanted delay.

I have just visited your given link: https://webdesign-caroline.eu/. I can see you are using a different template there and offcanvas menu is working in the mobile view.

Is there anything I can help you wih now?

Sorry again. Have a nice day!

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C
caroline.b
Accepted Answer
2 years ago #137903

We indeed had to choose a different template because we got no support. Waiting more than a week for help is not an option. In the meantime, I selected template jewels and now I notice that the social media buttons on the right of home do not function on smartphones and tablets. Those options don't work in your quickstart either. How can I make it function?

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Pavel
Pavel
Accepted Answer
2 years ago #137905

Hi.

Quick correction via CSS

#sppb-addon-wrapper-3d5bbec3-2307-42e9-9902-0f66d5f74fe1, 
#sppb-addon-wrapper-349cbe32-bc13-4b12-9a8e-4b60f308366c {
    z-index: 9;
}

Nevertheless, this is not a bug on software level, but an incorrectly made layout in the first section on webmaster level.

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C
caroline.b
Accepted Answer
2 years ago #137906

I have my section with a row

  • Divider
  • row with: heading - text block and button
  • icons group

can i sent a printscreen?

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Pavel
Pavel
Accepted Answer
2 years ago #137909

Just use CSS. I checked - a change in order will cause even more problems. To avoid the use of CSS, the layout must be redone differently. I think in the future when you learn to use SPPB, you can do it yourself. But now it will require too many explanations, which is not possible within the framework of the forum.

JoomShaper has a good developer team. But the layout team requires advanced training - they often make erroneous solutions in the provided templates

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C
caroline.b
Accepted Answer
2 years ago #137911

I added the code to custom.scss - but no results so far. Cache was cleaned

sppb-addon-wrapper-3d5bbec3-2307-42e9-9902-0f66d5f74fe1,

sppb-addon-wrapper-349cbe32-bc13-4b12-9a8e-4b60f308366c {

z-index: 9;

}

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Pavel
Pavel
Accepted Answer
2 years ago #137912

Not to custom.scss but to custom.css

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C
caroline.b
Accepted Answer
2 years ago #137914

So i made already a custom.scss for changing the layout, and now i need also a custom.css in the directory css

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Pavel
Pavel
Accepted Answer
2 years ago #137916

Why you need custom.scss? Are you an advanced developer and use preprocessors?

If not, create custom.css, transfer the code (if you have) from custom.scss to the custom.css and delete custom.scss.

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C
caroline.b
Accepted Answer
2 years ago #137917

the documentation said to use scss. I will change it to css

More than 1 hour ago I changed the image on the home section, cleared the cache several times. Strange that the image hasn't been changed yet. Not even on another device.

The social media buttons are working on smartphones and tablets - thanks for this

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Pavel
Pavel
Accepted Answer
2 years ago #137921

the documentation said to use scss.

The main documentation that you should use is the Helix Framework documentation. Separate templates documentations are a little addition.

Helix also has SCSS, but this is for advanced developers who create Helix -based templates. For simple user it is not required.

More than 1 hour ago I changed the image on the home section, cleared the cache several times. Strange that the image hasn't been changed yet.

There is not any code for image in your custom.css

Or what you mean?

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C
caroline.b
Accepted Answer
2 years ago #137922

I changed in page builder - modal popup the image. But no other images is shown.

I also changed the text: "Restaurant De Korre" and did not update either

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #140227

Hello caroline.b,

Please take my sincere apology again. I have just tried to login to your backend to see the new issues about modal popup image and text change, but could not succeeded. Would you please allow me access the backend?

Best Regards

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C
caroline.b
Accepted Answer
1 year ago #140288

hello I expected an answer more than 2 weeks ago. something like that is not providing support to customers. And an answer is only sent occasionally during the weekend.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #140414

Hi,

I understand your frustration. Really sorry for not being there. But it wasn't intentional, I can confirm. We are trying hard to improve this.

Thanks for your patience.

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