Hi,
BEFORE Helix Ultimate v2.0.17 update, the show mobile logo was ENABLED.
AFTER Helix Ultimate v2.0.17 update, the show mobile logo is DISABLED : see here : https://prnt.sc/1WiAJKcWWVa3
Could you please fiwx this bug, because I have hundred websites to update and I cannot waste my time to login each website one by one and change this option.
Mainly because this options waz ENABLED before update, so I do not undestand why this option is now DISABLED.
Thanks
L.
honestly it is a shame.
you upgrade are killing the job we did on website and now we have to correct it manually, it is sad.....
Hi
Thanks for contacting us and thanks for your opinions. I will inform our team about it.
-Regards.
thank you, if you could send us when this will be fixed?
I have already inform our team about it. I hope they will solve it ASAP.
ok thanks
You are always welcome.
Any news?
Sorry for your issue. It's already on our bug list, I hope the team will solve it soon. There is too much workload pressure that's why it takes time. I apologize on behalf of them.
any news please?
helix 2.0.158 has been release and no bug correction......
the problem has been introduced when migrating from v2.0.16 to 2.0.17
I don't know what happen when migrating from v2.0.16 to 2.0.18
but I'm not dreaming, log has dispeared from many website after migrating from v2.0.16 to 2.0.17
Hi Laurent,
I have already informed them, I hope they will solve it soon. Please allow our team some time.
Ok but when you say "allow our team some time" you mean how much time? days, weeks, years?
Because I have opened a lot a ticket for a lot of bugs since several weeks and nothing has been fixed yet.
I'm sure you are doing a lot a work and you are busy, but fixing bugs should be your priority rather than implementing new features.....
Yes you are right. I will inform them as a higher priority so that they will fix it.
any news about a potential bug fix date?
Hi
I have talked with our team they said you have to manually enable it. Maybe in upcoming update it will not be added. Its new feature. You have to enable it manually. Sorry for that.
Yes I know I have to enable it manually, this is not the problem.
The problem is :
so this is a bug on your migration process because my settings are overwritten by your update.
you cannot say to me I have to enable it manually as this has been already done before.
you developers has to correct update process to not override settings already done.
Ok I understand. I will tell them about it.
any news please?
last feedback 1 month ago....
Sorry our team said right now there is no possibility to doing this feature, I am sorry to say that you have to done it manually . My support ends here, you can now close this post by accepting the answer.
Thanks.
