Bug On Mobile Logo After Helix Ultimate V2.0.17 Update - Question | JoomShaper
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Bug On Mobile Logo After Helix Ultimate V2.0.17 Update

Laurent

Laurent

Helix Framework 5 months ago

Hi,

BEFORE Helix Ultimate v2.0.17 update, the show mobile logo was ENABLED.

AFTER Helix Ultimate v2.0.17 update, the show mobile logo is DISABLED : see here : https://prnt.sc/1WiAJKcWWVa3

Could you please fiwx this bug, because I have hundred websites to update and I cannot waste my time to login each website one by one and change this option.

Mainly because this options waz ENABLED before update, so I do not undestand why this option is now DISABLED.

Thanks L.

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19 Answers
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Laurent
Laurent
Accepted Answer
3 months ago #146597

honestly it is a shame. you upgrade are killing the job we did on website and now we have to correct it manually, it is sad.....

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 5 months ago #137757

Hi

Thanks for contacting us and thanks for your opinions. I will inform our team about it.

-Regards.

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Laurent
Laurent
Accepted Answer
5 months ago #137759

thank you, if you could send us when this will be fixed?

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 5 months ago #137793

I have already inform our team about it. I hope they will solve it ASAP.

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Laurent
Laurent
Accepted Answer
5 months ago #137794

ok thanks

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 5 months ago #137800

You are always welcome.

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Laurent
Laurent
Accepted Answer
5 months ago #138732

Any news?

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 5 months ago #138853

Sorry for your issue. It's already on our bug list, I hope the team will solve it soon. There is too much workload pressure that's why it takes time. I apologize on behalf of them.

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Laurent
Laurent
Accepted Answer
5 months ago #140416

any news please? helix 2.0.158 has been release and no bug correction......

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Laurent
Laurent
Accepted Answer
5 months ago #140433

the problem has been introduced when migrating from v2.0.16 to 2.0.17 I don't know what happen when migrating from v2.0.16 to 2.0.18

but I'm not dreaming, log has dispeared from many website after migrating from v2.0.16 to 2.0.17

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 5 months ago #140476

Hi Laurent,

I have already informed them, I hope they will solve it soon. Please allow our team some time.

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Laurent
Laurent
Accepted Answer
5 months ago #140489

Ok but when you say "allow our team some time" you mean how much time? days, weeks, years? Because I have opened a lot a ticket for a lot of bugs since several weeks and nothing has been fixed yet.

I'm sure you are doing a lot a work and you are busy, but fixing bugs should be your priority rather than implementing new features.....

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 5 months ago #140714

Yes you are right. I will inform them as a higher priority so that they will fix it.

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Laurent
Laurent
Accepted Answer
4 months ago #141965

any news about a potential bug fix date?

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 4 months ago #142145

Hi

I have talked with our team they said you have to manually enable it. Maybe in upcoming update it will not be added. Its new feature. You have to enable it manually. Sorry for that.

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Laurent
Laurent
Accepted Answer
4 months ago #142153

Yes I know I have to enable it manually, this is not the problem.

The problem is :

  • on helix V2.0.17 I enable manually mobile logo
  • then I update helix
  • then mobile logo is off, even If I enabled it before migration

so this is a bug on your migration process because my settings are overwritten by your update.

you cannot say to me I have to enable it manually as this has been already done before.

you developers has to correct update process to not override settings already done.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 4 months ago #142289

Ok I understand. I will tell them about it.

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Laurent
Laurent
Accepted Answer
3 months ago #146434

any news please? last feedback 1 month ago....

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 months ago #146588

Sorry our team said right now there is no possibility to doing this feature, I am sorry to say that you have to done it manually . My support ends here, you can now close this post by accepting the answer.

Thanks.

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