Various Problems - Question | JoomShaper
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Various Problems

DR

David Rogers

SP Page Builder 2 years ago

Hi, I have just had to completely rebuild my website due to the inability to upgrade to the latest version without getting a CatID duplicate error.

Now that is done I have two new errors.

I cannot upload images without it getting stuck at 100% and failing to upload.

The edit page is embedded in the back end of Joomla which means the savd button is hidden behind the top menu and there is little space to work.

https://ibb.co/pyYfVz7

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18 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #140002

Your database table structure was not up to date. It has been fixed. Please check it now.

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DR
David Rogers
Accepted Answer
2 years ago #138615

Hi any help on this please? My client is on the verge of asking us to move away from SP Pagebuilder.

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H
Haluk
Accepted Answer
2 years ago #138671

That doesn't look like SP PageBuilder problem as the interface you show is totally different on mine (Joomla 4 /SP PB 4) Are you using some kind of additonal component to change your admin area window? I would look at those first! PS. I am just commenting, I don't work here!

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DR
David Rogers
Accepted Answer
2 years ago #138723

Thanks for replying Haluk. The Pagebuilder staff don't seem keen to.

No I have nothing like that installed. I have this, and some of Tassos' software (Convert Forms etc) and that is it!

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H
Haluk
Accepted Answer
2 years ago #138733

You say that but I can see you are using Phoca Commander. I had to Google it! It gives you two panel display etc in Joomla backend. Your picture is not of an standard Joomla/SP PB backend. I think it is a Phoca Commander problem. I'll post some pics of my site backend in a bit.

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H
Haluk
Accepted Answer
2 years ago #138735

![https://prnt.sc/gTuZyEO7_X3H]

![https://prnt.sc/2FN3ojt4H_SC]

![https://prnt.sc/TadcLODNOSZm]

Showing you standard J4 component drop down (I have some added components) and what happens when you click on SP page builder component (v4 and v3)

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DR
David Rogers
Accepted Answer
2 years ago #138771

Hi Haluk, Phoca Commander was installed but I did not reinstall it after the rebuild so there are no PC files on the new build. I just need to remove the menu entry from PHP MyAdmin.

It should look like your last screenshot.

![https://prnt.sc/TadcLODNOSZm]

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #138929

Hello David Rogers

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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DR
David Rogers
Accepted Answer
2 years ago #139387

Hi thanks, details below

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DR
David Rogers
Accepted Answer
2 years ago #139388

Database details

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #139417

Please uninstall SP Page Builder and install it again. Then check your issue. Please keep a backup first before uninstalling.

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DR
David Rogers
Accepted Answer
2 years ago #139431

Thanks, that has cured the display problem but I now get this when trying to create a new page

An error has occurred. 0 Call to a member function children() on null

And it has also not sorted the problem where images will not upload

I get a Status code: 500 message

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #139596

I have checked your site backup on my localhost. I am finding 3 sppagebuilder tables in your database. Basically, there are 3 prefix on your database. This might be creating conflicts. Please check your database and fix this. For example, you have 3 tables like aaa_sppagebuilder, bbb_sppagebuilder, ccc_sppagebuilder. There should be only 1.

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DR
David Rogers
Accepted Answer
2 years ago #139652

OK I have deleted all of those and the two problems still persist

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DR
David Rogers
Accepted Answer
1 year ago #139933

Hi again, I have deleted these entries and it has not made any difference to the two problems as it was not calling those prefixes

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #139985

I have shared your credentials to the developer team. They will check and share the fix. Please allow us some time.

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DR
David Rogers
Accepted Answer
1 year ago #140016

Super Ofi, thank you, all problems fixed. have a great weekend

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #140366

You are welcome 😊

I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on 

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

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