I have a small, personal host, which I have good contact with. But I don't think this is the problem. page Builder worked just fine with Joomla 3, on the same server.

Hi there,

I've successfully downloaded your site backup using the Akeeba Backup extension and installed it on my local server. Everything appears to be functioning correctly. However, your console displayed an error indicating difficulty loading resources. If you're using CloudFlare, consider disabling the rocket_loader. Additionally, you may want to attempt the process again after disabling mod_security on your hosting server. This should help resolve the resource loading issue. If you encounter any further challenges or need additional assistance, please feel free to reach out.

-Thanks

Hi Toufiq,

I assume your reply with directed to Judith and her system.

I found some additional information which may help.

I have one particular user who is accessing the page builder through the administrator backend. When he logs in the Notification checks all show as errors. EG 'Error on checking overides.' Unknow Joomla', 'Unknow Extentions', Unknow request' .

When accessing the page builder he gets the 'Cannot read properties of undefined (reading 'data') message. If he clicks the 'Back to admin' button, this loggs him out, when he re-logs in the notifications all show green and the page builder works fine.

Sometimes the user would click on the back button of the browser, in this case the issue continues until the 'Back to admin' button is clicked on the error message.

This happens every day for this one user, any thoughts on what may be the cause?

Thanks

Paul

Can i get the site login credential?

I can't seem to find my answer to you. Maybe others should better start a new topic? As lots of people sharing this topic for maybe different problems?

My host is not switching the mod_security off and I don't use cloudflare. But I have an errorlog of the server, which may explain more? I'll put it in the hudden section.

Did you change the administrator login URL?

No I didn't?

Will you please provide me the Joomla administrator access to check the issue?

Please provide me with the correct login URL for administrator access of administrator. Cause the administrator login URL redirects me to the home page. Thanks

Administrator url redirect me on home page instead of login page. Thanks

Maybe you have added any code or used any third party extensions on your site. That's why occurred this problem. Thanks

No, the same site (backup) work on another hosting.

Will you please provide me the Joomla administrator access to check the issue? Besides, Please share a screencast of the full scenario. Thanks

here you can see what append in my case: https://files.fm/f/hvct4xckmk

Where exactly did you click? I can't see your mouse pointer. Thanks

Here you can find a new video with the mouse: https://files.fm/f/vsvuwp3yvn

This are the steps:

1. login
2. checks errors
3. no media is visible
4. log out
5. login (no change)
6. open pages list in page builder
7. error
8. click on back to admin button
9. login
10. everithings it's ok

Did you change administrator URL?

https://prnt.sc/fgYdIV5U_oF0

I did not provide login credentials.

With my hosting provider I have changed the version of MariaDb (now with one supported by Joomla 5). With some browser works better, but not with Chrome.

Please check the screenshot.

Will you please provide me the Joomla administrator access to check the issue?

Super administrator access, please. Thanks

Sorry, you are now a super user!

I've successfully downloaded your site backup using Akeeba Backup, and it's running smoothly on my localhost. It appears that your server might be blocking the loading of resources for the Page Builder, which is likely the cause of the issue. Thank you.

but before the SPB update everything worked as it should, we did not change the server. how do we fix this?

I have checked older version of Page Builder. But, the result is same. Will you please disable the mod_security and check again. Thanks

It's hard for me to say which version it was. the site was created on version SPB 3.x.x, then we switched to Joomla 4 and imported all pages into SPB 4.x.x. We noticed that the list of categories was missing, but all the pages were visible. Previously, all our pages were arranged by category because there were a lot of them. Then we switched to version SPB 5.x.x. but all pages were edited only in the Frontend Editor, and recently we noticed that the list of all pages was missing in the SPB admin panel. I can try to upload a copy of the site to a test subdomain, check how the site will work if it is loaded again.

Please create a staging site with your backup and lets try to check your older version. Thanks

Please try to check todays released version and let ue know the update. Thanks

Thanks, but it is the same. You can check yourself with credentials I sent in previous comment.

Thank you, Toufiq! This update (SPB v5.2.8) fixes everything. All my pages are visible again.

You are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.

To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.

As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.

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We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.

Best regards,

Toufiqur Rahman

Team Lead, Tech Support (JoomShaper)

Can you provide me a Akeeba backup?

Before creating a backup, please change the configuration JPA to ZIP file.

Hi, cannot figure out how to send you a PM, but here is link to ZIP backup file:

It works fine on my end.

https://prnt.sc/SKOBsOzSUVv_

mmmm. I've just tried using a different browser (in case cache issue) but same result. Do you have any suggestions as to why its not working on my test server?

Maybe your server blocked to load the resources of Page Builder.

Disable the mod_security or rocket_loader from from the cloudflare.

Can you provide me a Akeeba backup?

Before creating a backup, please change the configuration JPA to ZIP file.

https://youtu.be/u4dEyZGoSLQ

Can you provide me site backup using Akeeba backup extension. I have tried but, it failed. Thanks

Toufiq, our backups are massive as it's a super big site with a built-in CRM engine (CiviCRM) and a ton of pix so giving you a back-up is not really an option. Not to mention we can't just pass the data outside of our systems for privacy reasons. Any other ways I can try to troubleshoot? Were you able to access the test site, using the credentials I provided in my previous post in the hidden section? Thank you so much.

Disable the mod_security or rocket_loader from from the cloudflare.

Thanks, that did the trick, but... that's not appropriate for production sites as mod_security is there for a reason. Couple questions, then, please:

1. Could we disable a specific rule, instead of the entire mod_security?
2. Is it possible it's something in Admin Tools interferring here, too? Thx

When we have checked your issue in our hosting & it works fine(mod_security is enabled). I think your hosting server blocked to load the resources of extension. Thanks