I have a small, personal host, which I have good contact with. But I don't think this is the problem. page Builder worked just fine with Joomla 3, on the same server.

Hi there,

I've successfully downloaded your site backup using the Akeeba Backup extension and installed it on my local server. Everything appears to be functioning correctly. However, your console displayed an error indicating difficulty loading resources. If you're using CloudFlare, consider disabling the rocket_loader. Additionally, you may want to attempt the process again after disabling mod_security on your hosting server. This should help resolve the resource loading issue. If you encounter any further challenges or need additional assistance, please feel free to reach out.

-Thanks

Hi Toufiq,

I assume your reply with directed to Judith and her system.

I found some additional information which may help.

I have one particular user who is accessing the page builder through the administrator backend. When he logs in the Notification checks all show as errors. EG 'Error on checking overides.' Unknow Joomla', 'Unknow Extentions', Unknow request' .

When accessing the page builder he gets the 'Cannot read properties of undefined (reading 'data') message. If he clicks the 'Back to admin' button, this loggs him out, when he re-logs in the notifications all show green and the page builder works fine.

Sometimes the user would click on the back button of the browser, in this case the issue continues until the 'Back to admin' button is clicked on the error message.

This happens every day for this one user, any thoughts on what may be the cause?

Thanks

Paul

Can i get the site login credential?

I can't seem to find my answer to you. Maybe others should better start a new topic? As lots of people sharing this topic for maybe different problems?

My host is not switching the mod_security off and I don't use cloudflare. But I have an errorlog of the server, which may explain more? I'll put it in the hudden section.

Did you change the administrator login URL?

No I didn't?

Will you please provide me the Joomla administrator access to check the issue?

Please provide me with the correct login URL for administrator access of administrator. Cause the administrator login URL redirects me to the home page. Thanks

Administrator url redirect me on home page instead of login page. Thanks

Maybe you have added any code or used any third party extensions on your site. That's why occurred this problem. Thanks

No, the same site (backup) work on another hosting.

Will you please provide me the Joomla administrator access to check the issue? Besides, Please share a screencast of the full scenario. Thanks

here you can see what append in my case: https://files.fm/f/hvct4xckmk

Where exactly did you click? I can't see your mouse pointer. Thanks

Here you can find a new video with the mouse: https://files.fm/f/vsvuwp3yvn

This are the steps:

1. login
2. checks errors
3. no media is visible
4. log out
5. login (no change)
6. open pages list in page builder
7. error
8. click on back to admin button
9. login
10. everithings it's ok

Did you change administrator URL?

https://prnt.sc/fgYdIV5U_oF0

I did not provide login credentials.

With my hosting provider I have changed the version of MariaDb (now with one supported by Joomla 5). With some browser works better, but not with Chrome.

Please check the screenshot.

Will you please provide me the Joomla administrator access to check the issue?

Super administrator access, please. Thanks

Sorry, you are now a super user!

I've successfully downloaded your site backup using Akeeba Backup, and it's running smoothly on my localhost. It appears that your server might be blocking the loading of resources for the Page Builder, which is likely the cause of the issue. Thank you.

but before the SPB update everything worked as it should, we did not change the server. how do we fix this?

I have checked older version of Page Builder. But, the result is same. Will you please disable the mod_security and check again. Thanks

It's hard for me to say which version it was. the site was created on version SPB 3.x.x, then we switched to Joomla 4 and imported all pages into SPB 4.x.x. We noticed that the list of categories was missing, but all the pages were visible. Previously, all our pages were arranged by category because there were a lot of them. Then we switched to version SPB 5.x.x. but all pages were edited only in the Frontend Editor, and recently we noticed that the list of all pages was missing in the SPB admin panel. I can try to upload a copy of the site to a test subdomain, check how the site will work if it is loaded again.

Please create a staging site with your backup and lets try to check your older version. Thanks

Please try to check todays released version and let ue know the update. Thanks

Thanks, but it is the same. You can check yourself with credentials I sent in previous comment.

Thank you, Toufiq! This update (SPB v5.2.8) fixes everything. All my pages are visible again.

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