SP Pagebuilder Pro 6.7.1 On Joomla 5.4.7 - Cannot Read Properties Of Undefined (reading 'data') - Question | JoomShaper
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SP Pagebuilder Pro 6.7.1 On Joomla 5.4.7 - Cannot Read Properties Of Undefined (reading 'data')

G

gulfw

SP Page Builder 1 week ago

I'm getting the above error and cannot access SP Pagebuilder. Everything was fine a couple of weeks ago and I have made no major changes to configuration. I have followed the advice in other threads: downloaded latest version, cleared browser and Joomla caches, checked licence key etc. The 'Cannot Read Properties Of Undefined (reading 'data')' error appears in Chrome, I have opened the backend in Firefox and get 'can't access property "data", e.response is undefined'.

Thanks

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Website
http://www.archerstennis.uk
9 Answers
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 week ago #230529

Apologies for the inconvenience.

Could you please recheck the Site Administrator URL you provided? It appears to be redirecting me to the homepage, so I'm unable to access the administrator login page.

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G
gulfw
Accepted Answer
1 week ago #230556

Hi, Thanks for the fast response - I can see an IP address has been blocked from access to the backend. I've now allowed that (see hidden details), so should be okay,

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 week ago #230638

Can I take a full backup of your site?

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G
gulfw
Accepted Answer
1 week ago #230642

Yes of course

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 days ago #230969

Your website appears to have blocked my IP address again. Could you please check and resolve the issue?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 days ago #230974

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

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G
gulfw
Accepted Answer
15 hours ago #231352

Hi Atick,

Yes, you seem to have resolved the issue. Thanks for a great job,

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C
Confidant
Accepted Answer
1 day ago #231222

I have the same issue. There are blocked OPTIONS requests in the web dev panel. It is trying to load https://mywebsite.com/administrator/index.php?option=com_sppagebuilder&task=/editor.settings&_method=get&timestamp=1786040417568

Note the slash before editor.settings. Seems like a bug.

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C
Confidant
Accepted Answer
1 day ago #231223

Update: I cleared the site cache and it seems to work now. I'm using Joomla 6. Also I am using a secret URL parameter in AdminTools but I think that was unrelated. AI told me to check it.

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