Error 500 after updatint to joomla 5 - Forum | JoomShaper
Staff replied Helix Framework

Error 500 after updatint to joomla 5

Asked by Massimiliano 2 years ago Last activity 2 years ago

Hello,
after update to joomla 5 i got the error 500. The tempalte is commrcial theme, but i am using sp pagebuilder and helix.

I enabled debug from configuration file and this is what i can see:
Attempted to load class "Helper" from namespace "HelixUltimate\Framework\Platform".
Did you forget a "use" statement for another namespace?

$template = Helper::loadTemplateData();

Can you please check urgently?

1 reply

Paul Frankowski Senior Staff
2 years ago · edited

Hi Massimiliano,

according to JoomShaper Support Policy, I can help you ONLY if problem is directly caused by JoomShaper product bought or downloaded from our website. If not, you have to contact with template (ut_gatree) seller/developer or hire freelancer. Not all templates are ready for J5.x. Most will work without errors only in J4.x. or even J3.x.


Helix is an enigne, like in the car. Developers use it to built their own templates.

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