Hi,
I'm trying to update the shaper oneclip template from 1.5 to 2.8.
Unfortunately there 's the following error: "Failed to extract file: oneclip_quickstart_j3_v3.0.0.zip".
Can anyone help me, please?
Site parameters:
Best regards
I have updated your template version. Please check it now.
Hello Francesco
Please use PHP 8.0 and then check your issue. Onepage template is not compatible with higher version of PHP. I think this is causing your issue.
Best regards
Hi, I tried PHP 8.0 but the update doesn't work.
I also tried PHP 7.4 but it doesn't work.
Can you help me?
Best regards
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Credentials posted.
Thanks for your support
Yes, thank you.
Will there still be problems for future updates or will I be able to update without further support?
You are welcome 😊
There will be no issues, hopefully. We will update the template in the future versions. Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.
I have a humble request too. It would be very kind of you if you can manage some moment to give us feedback onÂ
This will inspire us to improve.
