Contact Form "Email sent failed"

Ofi Khan Staff

2 years ago

Hello and

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

A

and Asked this

2 years ago

Hi Ofi,

please find attached the credentials.

Best,

and

Ofi Khan Staff

2 years ago

I have checked this page (link in the hidden content) and it is working fine. For using captcha, you have to enable the plugin and update the plugin settings.

A

and Asked this

2 years ago

The captcha plugin is enabled and updated. As I´ve already written the Joomla-Mailer is also working (SMPT and PHP). The problem is the SP Pagebuilder Contact Form itself, which is used on every frontpage with the heading "Unverbindliche Anfrage Steuerstrafrecht". If you try to send information with this Form you´ll get the (in German translated) error Message "Email Sent Failed". The Contact Form is embedded as site module.

Ofi Khan Staff

2 years ago

I have shared the issue with the developer team. They will check and solve the issue.

Ofi Khan Staff

2 years ago

Apology for the inconvenience. Your issue is fixed. Please check your site.

A

and Asked this

2 years ago

The Contact Form works fine now. Thanks for your help!

Can you please tell me what you have fixed? I have the same problem on other websites and would like to fix the probleme there as well.

Ofi Khan Staff

2 years ago

Please share the sites access and I will fix on those sites too. Or you can wait for the next update. It will be fixed there.

A

and Asked this

2 years ago

See hidden content.

A

and Asked this

2 years ago

Perfect, it work. Thanks again.