Contact Form "Email Sent Failed" - Question | JoomShaper
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Contact Form "Email Sent Failed"

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SP Page Builder 1 year ago

I´ve just updated to Joomla 5. Now contact form isn´t working anymore. The error message is "Email sent failed". The Joomla Mail Settings are correct and work with SMTP as well as with PHP as Mailer. Only the SP Page Builder doesn't work. Finally it makes not change if I use the Captcha or not.

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12 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #144992

I have installed the fixed version of SP Page Builder on your site. Please check it now.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #144264

Hello and

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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A
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Accepted Answer
1 year ago #144335

Hi Ofi,

please find attached the credentials.

Best,

and

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #144351

I have checked this page (link in the hidden content) and it is working fine. For using captcha, you have to enable the plugin and update the plugin settings.

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Accepted Answer
1 year ago #144370

The captcha plugin is enabled and updated. As I´ve already written the Joomla-Mailer is also working (SMPT and PHP). The problem is the SP Pagebuilder Contact Form itself, which is used on every frontpage with the heading "Unverbindliche Anfrage Steuerstrafrecht". If you try to send information with this Form you´ll get the (in German translated) error Message "Email Sent Failed". The Contact Form is embedded as site module.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #144453

I have shared the issue with the developer team. They will check and solve the issue.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #144495

Apology for the inconvenience. Your issue is fixed. Please check your site.

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Accepted Answer
1 year ago #144593

The Contact Form works fine now. Thanks for your help!

Can you please tell me what you have fixed? I have the same problem on other websites and would like to fix the probleme there as well.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #144624

Please share the sites access and I will fix on those sites too. Or you can wait for the next update. It will be fixed there.

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Accepted Answer
1 year ago #144788

See hidden content.

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Accepted Answer
1 year ago #145177

Perfect, it work. Thanks again.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #145361

You are welcome 😊

Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

I have a humble request. too It would be very kind of you if you can manage some moment to give us feedback on 

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

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