Mobile Login Menu Very Slow - Question | JoomShaper

Mobile Login Menu Very Slow

B

Bob

Template 1 year ago

Hello. When you visit our site on a mobile phone and choose the Login option of our main menu, it takes a very long time to process the login (username/password) and redirect to the member landing pages. When you do the same process on a desktop or laptop it is instant login. We are using SP Page Builder for our pages and Helix Ultimate template and have noticed that the mobile login is really slow and laggy. It does always login eventually but can take over 1 minute to do this. Any help would be good thanks.

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1 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #148567

Hello Bob

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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