The files and images I upload are not visible - Forum | JoomShaper
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The files and images I upload are not visible

Asked by Sion Creativos 2 years ago Last activity 2 years ago

I am trying to upload photos and PDF documents and even though a success message appears, the file is not seen anywhere, it does not load.

WATCH: https://youtu.be/jm297b6f6W0

Can you help me find the error, until last week it was working fine.

PHP 8.2
Joomla! 4.4.3
SP Page Builder Pro v5.2.7
Helix Ultimate v2.0.18

7 replies

Oldest first Newest first Most helpful
Sion Creativos Asked this
2 years ago

Excuse me, does this plugin have any kind of support?

Mehtaz Afsana Borsha Staff
2 years ago

Hi

Thanks for contacting us and sorry for the delayed reply. Could you please check your site? I cant access on that. Its just loading. I mean the site speed is too slow, I cant access your site.

-Regards.

Sion Creativos Asked this
2 years ago

My site is behind a Firewall, please share your IP to add them to the safe list

Mehtaz Afsana Borsha Staff
2 years ago

Please see the hidden content below:

Sion Creativos Asked this
2 years ago

Your IP has already been added to the authorized list, can you please check again?

Mehtaz Afsana Borsha Staff
2 years ago

Hi

Could you please add this IP address? We need to check your site.

Sion Creativos Asked this
2 years ago

Ok added

Mehtaz Afsana Borsha Staff
2 years ago

Hi

Did you change your Username and Password? We cant access your site.

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