The Files And Images I Upload are Not Visible - Question | JoomShaper
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The Files And Images I Upload are Not Visible

SC

Sion Creativos

SP Page Builder 1 month ago

I am trying to upload photos and PDF documents and even though a success message appears, the file is not seen anywhere, it does not load.

WATCH: https://youtu.be/jm297b6f6W0

Can you help me find the error, until last week it was working fine.

PHP 8.2 Joomla! 4.4.3 SP Page Builder Pro v5.2.7 Helix Ultimate v2.0.18

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8 Answers
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SC
Sion Creativos
Accepted Answer
1 month ago #151049

Excuse me, does this plugin have any kind of support?

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 month ago #151085

Hi

Thanks for contacting us and sorry for the delayed reply. Could you please check your site? I cant access on that. Its just loading. I mean the site speed is too slow, I cant access your site.

-Regards.

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SC
Sion Creativos
Accepted Answer
1 month ago #151211

My site is behind a Firewall, please share your IP to add them to the safe list

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 month ago #151282

Please see the hidden content below:

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SC
Sion Creativos
Accepted Answer
1 month ago #151335

Your IP has already been added to the authorized list, can you please check again?

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 month ago #151515

Hi

Could you please add this IP address? We need to check your site.

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SC
Sion Creativos
Accepted Answer
1 month ago #151658

Ok added

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 1 month ago #152056

Hi

Did you change your Username and Password? We cant access your site.

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